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Client Technical Support Specialist
SAGE Counseling is seeking a friendly and dependable Client Technical Support Specialist to assist clients with connecting to virtual sessions using Microsoft Teams and the patient portal.
This role focuses on helping clients successfully join their scheduled sessions by providing simple technical guidance and resolving common connectivity, audio, or video issues.
Clients may connect using:
- Android smartphones and tablets
- Apple iPhones and iPads
- Windows laptops and desktops
- Mac computers
The ideal candidate is patient, customer-focused, and comfortable guiding non-technical users through basic troubleshooting steps.
This is a full-time position; Monday through Thursday, 8:30am to 7:30pm. This position will allow for flexible hybrid location, including in-office and work-from-home. All equipment needed for this position is provided by SAGE.
Key Responsibilities
- Assist clients with joining virtual sessions using Microsoft Teams and the patient portal
- Provide support for common issues such as login problems, audio/video setup, and connection difficulties
- Help clients install or open Microsoft Teams on mobile phones, tablets, or computers
- Guide users through basic device settings such as enabling microphones, cameras, and permissions
- Provide clear step-by-step instructions to users who may not be comfortable with technology
- Record support requests and resolutions in the support ticket system
- Escalate technical issues that require advanced troubleshooting
- Assist with basic pre-session checks when needed
Basic Qualifications
- High school diploma or equivalent
- Experience in customer service, technical support, or a similar support role
- Comfortable using computers, smartphones, and common applications
- Familiarity with Microsoft Teams or similar video meeting platforms
- Ability to follow troubleshooting steps and guide users through them
- Strong communication skills and a friendly, helpful attitude
Preferred (But Not Required)
- Experience helping users with mobile devices or video conferencing tools
- Experience using a ticketing or helpdesk system
- Basic familiarity with Windows or Mac computers
Key Skills
- Patience and professionalism when helping non-technical users
- Clear communication and active listening
- Ability to stay calm and helpful during live sessions
- Good organization and attention to detail
- Team collaboration
SAGE is an Equal Employment Opportunity employer. We are committed to providing equal opportunity in all employment related activities without regard to race, color, religion, sex, sexual orientation, national origin, age disability veteran status, or any other characteristics protected under State of Federal Law.
Job Type: Full-time
Pay: Up to $25.50/hour DOE
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