Clinic Coordinator

FULL TIME CLINIC COORDINATOR

About Us: Drips Spa is Rochester's premier medical spa, a luxury aesthetic and wellness destination founded by Jasmine Francis, MSN, FNP-C. We specialize in IV therapy, medical weight loss, aesthetic injectables, advanced skin treatments, and body contouring. Our mission is rooted in three pillars: Expertise, Empowerment, and Transformation.

We don't just do treatments, we change how people feel about themselves. If you're the kind of person who genuinely loves making people feel seen, cared for, and excited about their results, you'll fit right in here.

Disclaimer: Drips Spa is an equal opportunity employer. Applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state, or local law.

The Role: We're looking for a Clinic Coordinator who is the heartbeat of our front desk — someone who creates a five-star first impression, keeps the schedule running like clockwork, and genuinely loves helping people. This is not a traditional receptionist role. You are the first and last touchpoint for every patient, and your energy sets the tone for their entire experience.

You'll be the connective tissue between our patients, our clinical team, and our operations. The right person for this role is warm but professional, detail-obsessed, great on the phone, and excited to learn about our services so they can confidently help patients understand their options.

Clinic Coordinator Responsibilities (What You’ll Do):

• Greet every patient with warmth and professionalism — in person, by phone, and through text/email Manage scheduling, cancellations, and appointment confirmations across our booking platform
• Check patients in and out and process payments accurately Answer questions about services, pricing, and what to expect — you'll know our menu inside and out
• Follow up with patients after treatments to ensure satisfaction and rebook Manage patient records, intake forms, and consents in our EMR system (Aesthetic Record)
• Proactively reach out to lapsed patients and leads to fill the schedule Support the clinical team with room turnover, supply tracking, and day-to-day operations
• Represent Drips Spa's brand values in every single interaction — inclusivity, excellence, and genuine care

Clinic Coordinator Qualifications (Who You Are):

• You have 1-3+ years of experience in a medical spa, dermatology, plastic surgery, or luxury service environment — or you're a fast learner with a strong hospitality background and a passion for aesthetics
• You're comfortable talking to people all day and genuinely enjoy it
• You have excellent written and verbal communication skills — your texts and emails sound like a human, not a form letter
• You stay calm when it's busy and take ownership of problems instead of passing them along You're detail-oriented — missed deposits, wrong appointment times, and unbooked patients are not things you let slip
• You can sell without being pushy — you educate patients on services and let the value do the work
• You show up on time, take initiative, and treat the clinic like it's your own

Preferred Qualifications:

• Experience in a medical spa, aesthetics, or healthcare front desk role
• Familiarity with Aesthetic Record, Jane, Mindbody, or similar practice management software
• Knowledge of med spa services (IV therapy, injectables, lasers, facials, weight loss)

Schedule & Compensation:

• Full-time position, Tuesday through Saturday (hours vary by schedule)
• Competitive hourly base pay based on experience
• Commission opportunities on service and product sales
• Employee discounts on Drips Spa services and products
• Opportunity to grow with a rapidly expanding brand

Pay: $19.00 - $22.00 per hour

Work Location: In person