Clinic Manager - Community Health Center

Clinic Manager-Community Health Center

Compensation Range: $95,000-$105,000/yr.

Schedule: Monday-Friday 8am-5pm

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Job Summary

Odyssey House Louisiana, Inc. is seeking a full-time Clinic Manager for the Community Health Center. The Clinic Manager position encompasses a wide variety of administrative and clinical tasks. The Clinic Manager administers the daily operations of the Community Health Centers (Federally Qualified Health Centers). The Clinic Manager hires and trains program staff, including staff that provide direct patient care. The Clinic Manager also assumes several key responsibilities in the area of client care and oversight of all CHC components. The Clinic Manager acts as a liaison with internal and external parties and is responsible for balancing the CHC budget and maintaining the client census in a fiscally responsible manner.

Responsibilities and Duties

It is the duty and responsibility of the Clinic Manager to:

• Assume a leadership role within the agency;
• Act as a positive role model for staff and clients;
• Promote the agency culture and values;
• Effectively recruit, orient, on-board, train, coach, counsel, and evaluate staff;
• Supervise the CHC Medical Manager, Patient Care Coordinators, Medical Assistants, Referral Coordinator, and Counselors;
• Oversee, implement, and train the CHC staff in all aspects of the Patient Care Medical Home (PCMH) model of care;
• coordinate staff schedules to ensure complete coverage in the most cost effective approach;
• ensure staff adhere to agency-wide and program-specific policies and procedures;
• conduct ongoing QA and data entry;
• demonstrate a deep knowledge of overall program functions;
• monitor and ensure timely movement of clients through the treatment program;
• ensure proper management of the client volume and maximize the utilization of revenue/finding (including billing for insurance) sources;
• maintain productivity and manage costs;
• ensure that clients receive quality of care and evidence of quality of care is documented, and implement and document corrective actions if quality of care needs improvement;
• ensure billing is conducted timely and maintained at 95% accuracy;
• demonstrate a deep knowledge of National Committee for Quality Assurance and FQHC Health Resources and Services Administration (HRSA) accreditation requirements and implement those requirements;
• demonstrate a deep knowledge of Program contractual obligations and implement all contract requirements;
• oversee adherence to Memorandums Of Understanding (MOU) and Collaborative Agreements with outside agencies;
• timely review, update, change, and add program-specific policies and procedures as needed, and at least once annually;
• ensure staff follow safety requirements, monitor safety violations, and implement corrective actions;
• ensure timely reporting to state and federal data tracking and management sources is competed;
• conduct a review of state and federal regulations with state regional contract monitors;
• ensure the facility is clean, safe, and in good working order;
• ensure required chart documentation is in place and effective;
• ensure all clinical client charts comply with regulatory and funding expectations;
• report ethical violations to supervisor and other accrediting agencies as required;
• ensure HIPAA requirements are met;
• work collaboratively with the partner departments;
• work collaboratively with all contracted parties;
• attend community meetings with partners and funding sources and establish collaborative relationships with other community agencies;
• participate in design, implementation, and support of Quality Improvement/Quality Assurance initiatives within the setting;
• participate in the Quality Improvement Processes including implementing Corrective Action Plans;
• implement risk management across the full range of health center activities (for example, patient management including scheduling, triage, intake, tracking, and follow up);
• participate in programmatic discussions with staff and funders;
• Operations of 1 ½ clinics;
• Inventory Management;
• Financials;
• Internal Reporting;
• External Reporting;
• Compliance oversight day to day;
• Client grievances;
• Incident reports;
• Recruiting, onboarding, training, and retaining staff;
• Maintain productivity goals;
• Oversee note closures of practitioners;
• Conduct QA of staffs workflows;
• Support transition to EPIC;
• Fill in vacancies when staff are OOO particularly Referral Coordinator ;
• Collaborate with PMs across OHL's Continuum of care to identify opportunities to strengthen; referrals, reduce no-shows, meet grant requirements, and agency productivity goal; and
• perform other duties as assigned.

Qualifications and Skills

MINIMUM QUALIFICATIONS

Minimum qualifications include the following:

• Bachelor’s Degree in Business Management, Public Health, or Health Information Management
• At least 2 years of supervisory experience
• Proficient in MS Office 365 Suite
• Excellent organizational, communication, and time management skills

PREFERRED QUALIFICATIONS

Preferred qualifications include the following:

• Master’s Degree in Healthcare Administration

Compensation and Benefits

Competitive compensation and benefits package includes insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.