Clinic Receptionist

United Community Health Center

POSITION SUMMARY

The front desk clinic receptionist is the gatekeeper to the clinic and plays a key role in assuring smooth patient flow by ensuring that all clinic and administrative data are completely and accurately collected and recorded.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Greets patients with a smile and assists patients with clinic and registration procedures. Answers telephones, schedules appointments, schedules patient’s transportation to and from appointments with UCHC providers, updates patient financial and demographic data in computer. Handles all types of patient service transactions.
2. Collect’s co-payments and payments for services. Implements, monitors and assists patients with the credit collection and Discount Plan policies. Prepares deposits and follows all procedures for internal control of money. Completes, captures, and enters all required data on computer and manual logs on a daily basis. Balances daily computer reports.
3. Knowledge of Discount Plan, AHCCCS and third-party policies and procedures. Troubleshoots patient problems with third parties and acts as a patient advocate when needed.
4. Compiles and maintains daily, monthly reports as requested by supervisor or Operations Manager.
5. Operates basic office equipment, i.e., computer, printer, copier, telephone and voicemail machine, calculator. Performs minor maintenance and troubleshooting. Reports any malfunctioning office equipment to the IT department.

Additional Duties & Responsibilities

• Monitor’s office supply inventory and coordinates the reordering of office supplies.
• Prepares, scans, retrieves, and maintains medical records in the absence of (or to assist) Medical Records personnel. Responsible for completing authorization to release medical records forms, monitoring outgoing requests for receipt of information, and responding to requests for medical records from internal and external sources.
• Attends and participates in staff meetings and all mandatory in-service training. Also participates in voluntary in-service or outside trainings and meetings as appropriate.
• Travel to and coverage of front desk at other UCHC clinics as needed.
• Assists in orientation and training of new staff and/or student externs as appropriate.
• Participates in inter-disciplinary task forces and work groups as relevant.
• Participates in and complies with Quality Improvement initiatives and on-going continuous improvement efforts as appropriate.
• All other duties assigned.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• High school graduate or GED.
• Ability to communicate effectively with patients and co-workers both verbally and in writing in the English language.
• Reliable means of transportation and proof of valid vehicle insurance

PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

UCHC reserves the right to make changes to this document at any time in accordance with business needs. This document is not intended to list all duties of the job. It is descriptive only of the chief duties and responsibilities.

United Community Health Center is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Job Type: Full-time

Pay: From $15.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person