Clinic Receptionist/Appointment Setter (Cocoa)

GENERAL STATEMENT OF RESPONSIBILITIES:

Join our dedicated veterinary team as a Clinic Receptionist/Appointment Setter, where you’ll be the warm, welcoming face that greets our clients—and their furry family members—with kindness, professionalism, and a smile. This is more than just a front desk job – it’s a critical role at the heart of our clinic, ensuring every visit runs smoothly and every client feels cared for. Make a real difference in the lives of pets and the people who love them.

SPECIFIC DUTIES:

As a key member of our front office team, your daily responsibilities will include:

• Greet clients and their pets with warmth and professionalism during check-in and check-out.
• Schedule appointments accurately and efficiently using our web-based software.
• Handle multi-line phone systems – answer calls, take messages, and return voicemails.
• Maintain digital and physical medical records by entering and organizing patient information.
• Process payments, issue receipts, and balance daily financial transactions.
• Keep reception and common areas tidy and welcoming for both clients and staff.
• Track inventory, assisting with product counts during opening and closing shifts.
• Support the veterinary team with additional administrative tasks as assigned.
• All other job duties as assigned.

POSITION REQUIREMENTS:

Education: High School, GED or College.

Skills:

• A genuine love for animals and compassion for their care.
• Self-motivated, dependable, and punctual.
• Excellent customer service and communication skills.
• Strong attention to detail and the ability to multitask in a busy environment.
• Team-oriented with a positive, can-do attitude.
• Comfortable using computers and willing to learn veterinary software.

Uniform:

• Scrub top or BHS T-shirt.
• Jeans, slacks or scrub pants (no tears, rips, or stains).
• Closed-toed shoes with non-skid, rubber-soled shoes (NO clogs or Crocs®).
• Name tag (Provided).