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Clinic Services Manager

Primary Purpose and Function

Oversee the daily operations, staff, and patient care quality of THIRA’s Clinic Services, while building and managing strong community relationships to ensure services are meeting the identified needs. Promotes THIRA Health awareness of existing and expanding programs by attending conferences and relevant networking events.

Required Qualifications:

Master’s degree in Counseling, Psychology, Social Work, or related therapy field
Washington State Independent License (LICSW, LMHC, LMFT, Psychologist)
Dialectical Behavioral Therapy (DBT) training and experience
Experience teaching, consulting and/or supervising DBT
Demonstrated competency in the use of Microsoft Office and the ability to use various software
Minimum five (5) years’ experience providing individual, group, and/or family therapy from a behavioral orientation
Minimum three (3) years’ experience working in a hospital, rehabilitation center, private practice, and/or community health center environment, including crisis management experience
Minimum one (1) year experience supervising and/or managing other staff required
Verified/approved state clinical supervision training and certification; or must meet state requirement through education and experience
Successfully pass a comprehensive criminal background check (Federal and state)
Experience and literacy with Electronic Medical Records systems
Ability to work evenings, nights, weekends & holidays as needed
Perform all other duties as assigned

Preferred Qualifications

DBT-LBC Certification encouraged
Experience in healthcare administration or administrative work within clinical environments
Ability to transport patients in company vehicle; possess a valid WA state driver’s license; successfully pass THIRA’s Driver Assessment

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Addendum A: Essential Job Functions and Responsibilities

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

CLINIC SERVICES MANAGEMENT (65%)

Manage daily clinical services, including patient scheduling, admissions, and discharge procedures
Serve as primary liaison with Business Development, to ensure consistent cohesive program functioning
Develop and lead quality-of-care and process improvement initiatives; identify need and research solutions, and guide implementation as appropriate
Oversee quality of all clinical data review in Electronic Medical Record (EMR) patient charts; provide feedback to staff as needed to meet regulatory requirements
Contribute to all necessary or required Clinic Services reports
Develop and lead Clinic Services quality-of-care and process improvement initiatives; identify need and research solutions for any behavioral health therapy team related issues; guide implementation as appropriate
Ensure that staff are trained and understand duties and performance expectations specific to their jobs
Create, update and maintain Staff Training Manual and Plan of Supervision to ensure all staff are given correct documentation on all job duties and responsibilities
Collaborate with the Admission/Discharge and Intake/Utilization Review personnel to ensure smooth patient transitions
Facilitate Clinic Services productivity through schedule optimization, program scheduling, and caseload/group management
Participate in THIRA Health hosted events and provider tours as needed

CLINICAL SUPERVISION (25%):

Provide clinical and administrative supervision for Clinic Services staff in their role(s), delegate as needed
Maintain records of clinical and administrative supervision for continuous quality improvement, compliance, and licensure purposes
Provide formal and informal clinical training
Demonstrate active listening skills, clearly communicate expectations, and facilitate open dialogue

DIRECT SERVICE (15%)

Support THIRA staff within a multidisciplinary environment; respond to clinical crises and urgent patient/family concerns in a timely and ethical manner
Deliver crisis intervention services inclusive of suicide risk assessment and management, creating safety plans, de-escalating dysregulated patients, and mediating conflicts between patients
Create, update and implement an individualized behavioral treatment plan for each individual therapy patient
Utilize Electronic Medical Record to complete clinical documentation in a timely manner including but not limited to: Treatment Plan, Discharge Plans, Utilization Review Summaries, individual and group therapy notes, risk assessments and safety planning, and other documentation as assigned
Collaborate with team members and Utilization Review department to prepare comprehensive treatment summaries assessing treatment progress and barriers to discharge

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Addendum B: General Responsibilities & Expectations

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

Support and maintain policies regarding professional ethics, including appropriate boundaries and client confidentiality; monitor documents according to company and HIPAA policies.

Report any immediate safety hazards to appropriate supervisory personnel or maintenance personnel.
Adhere to WA State Requirements for Mandated Reporting
Demonstrate awareness and respect for diverse clients and staff
Adheres to THIRA Health’s compliance standards, Ethics and Code of Conduct Policy and Conflict of Interest Policy
Attend and actively participate in all required THIRA meetings, training, and all other coverage, duties, and special projects as assigned
Demonstrated ability to exercise discretion and judgement with sensitive and confidential matters, including PII, PHI, and HIPAA requirements
Demonstrated ability to multi-task
Demonstrated ability to work in a fast-paced environment with limited supervision
Maintain focus on THIRA’s core principles, priorities, and patient-centered culture
Effectively communicate with all levels of staff, visitors, healthcare professionals, marketers, and the public in a professional, sensitive, and interpersonal manner

Working Environment

Work is performed primarily indoors, with both artificial and natural lighting. Equipment includes standard office equipment, i.e., computer, telephone, fax machine, copier, printer, and scanner. Physical demands include sitting, walking, standing, bending over, repetitive use of hands, and lifting up to 25lbs. Position requires close contact with all THIRA Health staff and mental health patients. Hours and days can vary within a Saturday through Friday workweek.

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