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Clinical Administrator
Employer heading
Clinical Administrator
Band 3
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion.
With strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, we’re in the top five providers of specialised health services in the country.
As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job Overview
The Medicine and Emergency Care Board at Newcastle Hospitals Trust, consists of a range of specialities including Emergency Department/UTC, Medicine, Renal Services, Rheumatology, Dermatology, Diabetes, Immunology and General Internal Medicine. The board are entering an exciting new era for our administration workforce. We are looking for a talented individual who wish to pursue a career in this area.
The Board are committed and proud to offer staff career development. The board have a clearly mapped career progression for our administrative staff and promote development and training opportunities.
Main duties of the job
Working for our organisation
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
With around 2 million contacts with patients every year, we deliver care from:
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed Job Description And Main Responsibilities
We are looking for a conscientious individual with an enthusiastic outlook to fulfil the role of Clinical Administrator for Medicine & Emergency Care Board based at Freeman Hospital. Offering a full efficient administration and secretarial service to our Management Team within the Board this role is crucial in ensuring we are able to offer the highest level of patient care and management.
The successful candidate will have the motivational skills to integrate well with the existing teams and demonstrate true organisational skills. Applicants will be reliable whilst having a flexible working approach in supporting systems and their functions. The post holder will have a genuine desire to provide a quality administration service for patients with a clear understanding of patient confidentiality. The role has lots of variety and ad-hoc demands and the post holder must possess excellent time management and planning skills.
Qualifications & Education
Essential criteria
Essential criteria
Essential criteria
All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
Name Gill McGonigle Job title Office Manager Manager Email address gill.mcgonigle@nhs.net Telephone number 0191 2448591
Clinical Administrator
Band 3
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion.
With strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, we’re in the top five providers of specialised health services in the country.
As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job Overview
The Medicine and Emergency Care Board at Newcastle Hospitals Trust, consists of a range of specialities including Emergency Department/UTC, Medicine, Renal Services, Rheumatology, Dermatology, Diabetes, Immunology and General Internal Medicine. The board are entering an exciting new era for our administration workforce. We are looking for a talented individual who wish to pursue a career in this area.
The Board are committed and proud to offer staff career development. The board have a clearly mapped career progression for our administrative staff and promote development and training opportunities.
- Interview Date Thursday 4 June 2026
- 37 Hours 30 Minutes/Week
-
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
Main duties of the job
- One to one administration/secretarial support to Assistant Director of Operations and wider management team
- Audio typing and proof reading
- Answering patient telephone enquiries
- Diary management
- Other administration duties.
-
Data entry
- Working with Board PA to provide a comprehensive support service to Management Team, Matrons, and other clinical members of the team i.e. Clinical Directors
- Communicating with other Board Admin and Trust Support Services
-
Provide cover for PA/Personal Secretary within the Board as required
Working for our organisation
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
With around 2 million contacts with patients every year, we deliver care from:
- Royal Victoria Infirmary (RVI)
- Freeman Hospital
- Newcastle Dental Hospital
- Cramlington Manor Walks
- Urgent treatment centres
- Newcastle Fertility Centre
- Northern Centre for Cancer Care, North Cumbria
-
Northern Genetics Service
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed Job Description And Main Responsibilities
We are looking for a conscientious individual with an enthusiastic outlook to fulfil the role of Clinical Administrator for Medicine & Emergency Care Board based at Freeman Hospital. Offering a full efficient administration and secretarial service to our Management Team within the Board this role is crucial in ensuring we are able to offer the highest level of patient care and management.
The successful candidate will have the motivational skills to integrate well with the existing teams and demonstrate true organisational skills. Applicants will be reliable whilst having a flexible working approach in supporting systems and their functions. The post holder will have a genuine desire to provide a quality administration service for patients with a clear understanding of patient confidentiality. The role has lots of variety and ad-hoc demands and the post holder must possess excellent time management and planning skills.
- Working within a team of administrative staff to provide a comprehensive support service to Consultants, Medical Staff and other clinical members of their team e.g. Specialist Nurses and Therapists
- Communicates with patients regarding appointments and admissions at the request of the medical team
- Provide cover for Team Leader within your administration team as required
-
Cover Clinical Administrator posts Trust wide as required
Qualifications & Education
Essential criteria
- Level 3 qualification in administration or equivalent/relevant experience in administrative role(s)
- English qualification at Level 2 (GCSE Grades 9-4 or A*-C, or Functional or Key Skills at Level 2)
-
Maths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1
Essential criteria
-
Experience of secretarial/administrative procedures
- NHS Administration/Secretarial experience
- Working Knowledge of NHS Systems e.g. eRecord, System One
-
Knowledge of medical terminology
Essential criteria
- IT Skills to include MS Office software packages e.g. Microsoft Word, Excel, Outlook and PowerPoint
- Advanced keyboard skills including a high standard of word processing skills
- Excellent communication skills
- Ability to work without direct supervision
- Ability to manage time effectively and work on own initiative
-
Ability to accurately input, collate and present information
All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.
Employer certification / accreditation badges
Documents to download
- Job Description (PDF, 139.6KB)
- Person Specification (PDF, 128.6KB)
- Newcastle Staff Benefits (PDF, 274.4KB)
-
Behaviour and Civility Charter (PDF, 93.8KB)
Further details / informal visits contact
Name Gill McGonigle Job title Office Manager Manager Email address gill.mcgonigle@nhs.net Telephone number 0191 2448591
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