Clinical Applications Support Administrator

The Clinical Applications Support Administrator will support the systems administrator in managing and maintaining our the various healthcare systems used to provide care to patients at Nascentia Health. This role involves assisting with system installations, monitoring performance, troubleshooting issues, and providing technical support to users. The ideal candidate will have a passion for technology and a willingness to learn in a dynamic environment.

Performance Responsibilities and Standards:

• Monitor system and user performance, troubleshoot issues, and perform routine maintenance to ensure optimal operation.
• Provide technical support to end-users, resolving hardware and software issues in a timely manner.
• Document system configurations, processes, and procedures for reference and training purposes.
• Collaborate with the systems administrator on projects and initiatives needed for the organizational operations.
• Assist in software updates notifications to appropriate end users.
• Participate in Systems projects and initiatives as assigned, contributing ideas and feedback.
• Stay updated on emerging technologies and best practices in systems administration.
• Other duties as assigned

Qualifications:

• Associate’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Basic understanding of operating systems (Windows, HCHB) and network protocols.
• Familiarity with hardware components and troubleshooting techniques.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication skills, both written and verbal.
• Demonstrate the ability to work independently, and part of a team as well as collaboratively with the ability to adapt to shifting priorities, demands, and timelines.
• Willingness to learn and adapt to new technologies and processes.
• Experience with system monitoring tools and administrative software, preferred.
• Familiarity with cloud services (e.g., AWS, Azure) is preferred.
• Basic knowledge of scripting languages (e.g., Bash, PowerShell) for automation preferred.

Physical Requirements:

• Ability to sit or stand at a desk 90% of the day. Frequent sitting, standing, walking.
• Visual/hearing ability sufficient to comprehend written or verbal communication.
• Ability to express oneself verbally and in writing.
• Ability to use the telephone and communicate over the phone.
• Extended periods of computer use.
• Ability to lift and move objects up to 40 pounds.
• Bloodborne Pathogens Exposure Category III - Employee who rarely has contact with blood and body fluids.

Compensation & Benefits

Competitive Salary [This position is an H08 non-exempt position with a min-max rate of: $22.86 -$28.57/hour] with:

• Retention Bonuses
• Internal Mentoring Program
• 401K with generous Employer match
• On-Site Gym (free for all employees)
• Medical, Dental, Vision plans
• Tuition Reimbursement
• Partially funded HSA
• Employee Recognition Platform
• Paid Time Off, Holidays, Sick and Extended Sick Leave
• Short/Long term Disability
• Employee Assistance Program (EAP)
• Much More!

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About Nascentia Health:

Nascentia Health is leading the way in home care, post acute care and long-term community health. A healthcare system without walls, Nascentia is an innovator in the concept of healthcare, truly focused on the patient as a whole. By serving people in their homes, Nascentia Health is able to provide true holistic care. We can address immediate needs, help support positive long term medical and lifestyle choices that provide for better outcomes, leverage cutting edge in-home care technologies, and help avoid unnecessary visits to busy healthcare facilities.

Our employees are our greatest asset. They work hard every day to make our system amazing and are dedicated to our mission of being the premier home and community-based care system for the regions we serve. We want everyone to love what they do, be excited about coming to work, and take pride in being part of our team.

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Nascentia Health is an Equal Opportunity Employer (EOE)

Employment is contingent upon negative results of a pre-hire drug screen and background check clearance.