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GENERAL SUMMARY OF DUTIES: Responsible for assisting Patients from the Lobby to the Exam Areas, perform clerical and basic clinical patient care, environmental and organizational tasks. Responsible for ensuring timely patient flow into the exam areas and some chart management. Provides information to patients so they may fully utilize and benefit from the clinic services. Conveys a positive image of clinic and assists patients in their understanding of the computer programs and apps available to them to coordinate their healthcare.
SUPERVISION RECEIVED: Reports to Clinical Senior Lead and Assistant Clinical Lead
SUPERVISION EXERCISED: None.
ESSENTIAL FUNCTIONS:
1. Fulfills patient care responsibilities as assigned which may
include: checking schedules and organizing patient flow;
accompanying patients to exam/procedure room; assisting patients as
needed with walking, transfers, dressing, collecting specimens,
preparing for exam, etc.; collecting patient history; performing
screenings per provider guidelines; assisting physicians/nurse practitioners
with various procedures; charting; relaying instructions to
patients/families; answering calls and providing pertinent
information.
2. Fulfills clerical responsibilities as assigned which may
include: sending/receiving patient medical records; obtaining
lab/x-ray reports, hospital notes, referral information, etc.;
completing forms/requisitions as needed; verifying insurance coverage and
patient demographics; managing and charts to ensure information completed
and filed appropriately.
3. Fulfills environmental responsibilities as assigned which may
include: setting up and cleaning exam/procedure rooms, sorting, storing
supplies; restocking exam/procedure rooms;
4. Fulfills organizational responsibilities as assigned which may
include: respecting/promoting patient rights; responding
appropriately to emergency codes; sharing problems relating to
patients and/or staff with immediate supervisors quickly.
5. Maintains strictest confidentiality and complies with HIPAA Privacy
standards as they relate the healthcare clinic and Protected Health
Information (PHI).Security Level allows read and write access to Patient
Health Records and Financial Data.
6. Security Level is restricted from master and set-up files, operations files,
all business financial records and data.
7. All other duties as assigned.
EDUCATION: Minimum High school diploma and company on-the-job training program.
EXPERIENCE: Minimum of one year work experience in public contact
job, preferably service related. Experience or interest in health
care preferred.
REQUIREMENTS: Maintains CPR certification.
KNOWLEDGE:
1. Knowledge of health care field and medical specialty.
2. Knowledge of specific assisting tasks related to particular
medical specialty.
3. Knowledge of information that must be conveyed to patients and
families.
4. Knowledge of basic computing.
SKILLS:
1. Skill in performing tasks appropriately and efficiently.
2. Skill in tact and diplomacy in interpersonal interactions.
3. Skill in understanding of patient education needs by
effectively sharing information with patients and families.
4. Skill in understanding basic computer system input and output.
ABILITIES:
1. Ability to learn and retain information regarding patient care
procedures.
2. Ability to project a pleasant and professional image.
3. Ability to plan, prioritize and complete delegated tasks.
4. Ability to demonstrate compassion and caring in dealing with
others.
5. Ability to learn new and update computer programs.
ENVIRONMENTAL/WORKING CONDITIONS:
Combination of medical office and exam/procedure room settings including extensive use of wireless and wired computers, monitors and screens.
Well-lighted, well-ventilated, adequate space. Exposure to communicable diseases and other conditions common to clinic setting. May be required to work evenings, weekends and/or Holidays.
PHYSICAL/MENTAL DEMANDS:
Must be able to use appropriate body mechanics techniques when making necessary patient transfers and helping patients with walking, dressing, etc. Must be able to lift up to 30 pounds of supplies. Must be able to walk extended distances and carry up to 5 pounds of electronic equipment for extended periods of time. Must be able to be able to stand for long periods of time.
This description is intended to provide only basic guidelines for
meeting job requirements. Responsibilities, knowledge, skills,
abilities and working conditions may change as needs evolve.
Job Type: Full-time
Pay: From $17.15 per hour
Benefits:
Medical Specialty:
Experience:
License/Certification:
Work Location: In person
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