Clinical Front Desk Receptionist

Join Our Team as a Front Desk Receptionist!

Why Work With Us?

At One Health Ohio, we believe in fostering a positive work environment that prioritizes our team and our patients. Enjoy competitive benefits and a supportive workplace where your contributions truly matter!

Benefits:

• PTO and Paid Holidays
• No nights or weekends!
• Optional Medical, dental and vision plans
• 401(k) retirement plan
• Company-paid life insurance with/AD&D benefit
• Company-paid long-term disability plan
• Optional life insurance and short-term disability plan
• Optional Critical Illness Plan
• Optional Accident Insurance Plan

Essential Duties / Essential Job Functions:

• Greet and check in patients in a friendly and professional manner.
• Handle all calls in a timely and professional manner.
• Maintain accurate patient records in the EHR by obtaining, recording, and updating personal and financial information.
• Completing new patient profiles.
• Verify insurance and collect co-pays.
• Inform patients of ONE Health Ohio’s policies and procedures regarding billing, payment of fees, sliding fee schedules, and payment options.
• Handle patient intake forms and documentation.
• Optimize patients’ satisfaction, provider time, and treatment room utilization by maintaining the computerized appointment calendar.
• Set up follow-up appointments and providing the patient their patient plans.
• Reconcile the nightly deposit as per policy.
• Maintain a safe and clean working environment by complying with procedures, rules, and regulations; adhering to infection-control policies and protocols.
• Other duties as assigned

Required Skills/Abilities:

• Ability to maintain confidentiality
• Preset a positive and professional attitude
• Planning and organizational skills
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Ability to identify problems and to propose feasible solutions
• Ability to maintain accurate records
• Ability to enter and maintain data in various company software programs.
• Knowledge of company’s policies and procedures.
• Knowledge of modern office equipment, troubleshooting, practices, and procedures.
• Interpersonal/human relations skills
• Proficient telephone skills
• Time Management
• Attention to detail

Education and Experience:

• High school diploma or equivalent
• Previous medical office or receptionist experience preferred
• Familiarity with insurance information verification
• Sliding fee scale competency
• CPR or ability to obtain

Physical Requirements

• Sitting in a normal seated position for extended periods of time
• Reaching by extending hand(s) or arm(s) in any direction
• Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard
• Communication skills using the spoken word
• Ability to see within normal parameters and hear within normal range
• Ability to move about

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Employee is able to work at any OHO locations deemed necessary by OHO.