Clinical Manager – 988 Suicide & Crisis Lifeline

Description:

Lead lifesaving work at the forefront of crisis care.

At Crisis Connections, we believe everyone deserves access to compassionate, timely support in moments of crisis. As the Clinical Manager of 988 Crisis Services, you’ll play a pivotal leadership role in Washington’s 988 Suicide & Crisis Lifeline—guiding teams that provide immediate, trauma-informed support via phone, chat, and text to individuals across the state and beyond.

This is an opportunity for an experienced clinical leader who thrives in fast-paced environments and wants their work to make a measurable, human impact every day.

Why This Role Matters

• Help shape and sustain a critical public health service at a national moment of growth for 988
• Directly support clinicians and frontline staff delivering lifesaving interventions
• Collaborate with passionate professionals committed to equity, dignity, and access to care

What You’ll Do

• Provide day-to-day clinical and operational leadership for the 988 Crisis Services team
• Supervise and support a multidisciplinary workforce, fostering a culture of compassion, accountability, and excellence
• Ensure high-quality crisis intervention services across phone, chat, and text platforms
• Partner with the Clinical Director to implement new services, technology, and best practices
• Use data and performance insights to strengthen service delivery and meet state and national standards
• Support hiring, training, coaching, and professional development of clinical staff
• Build strong relationships with internal programs and external partners statewide

Requirements:

What We’re Looking For (Required)

• Master’s degree in psychology, counseling, social work, or a related field
• Independent or associate clinical licensure (e.g., LMHC, LMFT, LICSW) with ability to obtain Washington State licensure
• Mental Health Professional (MHP) status in Washington or ability to obtain
• 4–5+ years of leadership experience in behavioral health crisis services
• Strong clinical judgment, communication skills, and comfort with technology in a remote environment

Preferred

• Experience in contact centers, crisis lines, or telephonic/web-based services
• Experience training or supervising staff in virtual and in-person settings

Work Details

• Salary Range: $95,000–$105,000
• Schedule: Monday–Friday, 8:00am–4:00pm
• Location: Fully remote with occasional in-person meetings in Seattle
• Eligible States: Must reside in Washington, Arizona, Texas, or Ohio

Our Commitment to Inclusion

Crisis Connections is deeply committed to equity, inclusion, and belonging. We value the lived experiences, cultures, and perspectives of our team and strongly encourage candidates from historically marginalized communities to apply.

Benefits

We offer a comprehensive and competitive benefits package designed to support your well-being and growth. Learn more here: https://crisisconnections.org/get-involved/careers/benefits/

Ready to Make an Impact?

If you’re a mission-driven clinical leader ready to guide teams doing some of the most meaningful work in behavioral health, we’d love to hear from you.

Apply today and help shape the future of crisis care.