Clinical Operations & Athena Optimization Coordinator

Position Summary: Clinical Operations & Athena Optimization Coordinator The Clinical Operations & Athena Coordinator

serves as a key operational resource responsible for workflow optimization, Athenahealth (AthenaOne) system administration, staff training support, quality initiatives, and operational excellence across Bay Clinic’s multi-specialty practice. This position works closely with the Clinical Administrator, providers, department leads, and staff to improve clinic workflows, support organizational initiatives, enhance patient and staff experiences, and maximize the effectiveness of the Athena EMR platform.

Qualifications, Education, & Experience

· Bachelor’s degree in business, healthcare administration, or other related field; experience in lieu of education may be considered, master’s degree preferred.

· Minimum of (5) years of healthcare operations, administration, quality improvement, practice management, or related healthcare experience

· Multi-Specialty clinic experience preferred

· Athenahealth experience preferred

Essential Responsibilities: Clinical Operations

· Support daily clinic operations across all service lines

· Conduct operational audits and workflow assessments

· Monitor training completion and competency verification

· Assist with staffing assignments during operational need or leadership absence

· Support onboarding and operational training

· Maintain dashboards, scorecards, and performance tracking tools

· Support accountability, auditing and process improvement efforts

· Ensure compliance with company policies and procedures as applicable to area(s) of responsibility

· Handle confidential information and materials appropriately and maintain a secure work area

· Other duties as assigned

Essential Responsibilities: Athena Optimization Coordinator

· Serve as Bay Clinic’s primary Athenahealth (AthenaOne) Superuser and operational subject matter expert

· Lead Athena workflow optimization initiatives across all service lines

· Develop training materials, workflow guides, and SOP’s

· Train providers and staff on Athena workflows and best practices

· Assist with implementation, upgrades testing and optimization projects

· Generate and analyze operational and quality reports

· Provide excellent customer service to all internal and external customers, which includes team members, patients,

students, visitors, and vendors, by consistently exceeding the customer’s expectations

· Promote individual and organizational integrity by exhibiting ethical behavior to maintain high standards

· Represent organization at meetings and conferences as applicable

Essential Responsibilities: Quality, Compliance & Performance Improvement

· Support compliance activities related to HIPAA, OSHA, CMS, HRSA and applicable regulations

· Assist with quality improvement and performance improvement initiatives

· Participate in workflow audits and operational assessments

· Support accreditation, surveys, and compliance reviews

· Prepare reports and performance summaries for leadership

Knowledge, Skills, & Abilities:

· Knowledge of healthcare regulations, accreditation standards (such as JCAHO, CARF), and privacy laws (such as

HIPAA) to ensure compliance

· Familiarity with clinical workflows, patient care processes, and medical terminology to effectively manage clinical operations

· Understanding of quality improvement methodologies (such as Lean, Six Sigma) and performance metrics to drive

continuous improvement in patient care and operational efficiency

· Ability to think strategically, anticipate future challenges and opportunities, and develop long-term plans to achieve organizational goals

· Critical attention to detail for accuracy, timeliness, and organization of assigned work

· Ability to report to work as scheduled, and willingness to work a flexible schedule when needed

· Proficient in Electronic Health Records (EHR), Microsoft Office Suite and Windows Operating System (OS)

· Knowledge of federal and state laws including OSHA, HIPAA, Waste Fraud and Abuse

· Training in, awareness and understanding of equity, diversity, inclusion, and the equity lens: ability to analyze the

unfair benefits and/or burdens within a society or population by understanding the social, political, and environmental contexts of policies, programs, and practices

· Strong ownership and accountability

· Exceptional follow-through

· Systems thinker

· Process improvement mindset

· Data-driven decision maker

· Collaborative and adaptable

· Excellent people skills and friendly demeanor, with a non-judgmental approach

· Ability to handle stress and sensitive situations effectively while projecting professionalism

· Ability to communicate professionally, both conversing and written

· Ability to work with diverse populations and interact with people of differing personalities and backgrounds

· Sensitive to economic considerations, human needs and aware of how one’s actions may affect others

· Poised; maintains composure and sense of purpose

Working Conditions: (Administrative/Office Clerical)

This position must have the ability to remain in a stationary position, often for long periods of time, and occasionally

move about inside the office to access office machinery; and frequently communicate and exchange accurate

information.

Work Condition: Healthcare Facility

· Employee generally works within the interior of a healthcare facility office.

· Employee may travel locally and be responsible for own transportation; out of area travel may be required on occasion.

· Hours of operations and specific staff scheduling may vary based on operational need.

· The healthcare facility office environment is clean with a comfortable temperature and moderate noise level.

Exposed to:

· Healthcare facility cold and heat controls.

· Close contact with employees and the public, in a healthcare facility.

· Potential exposure to communicable diseases.

· Potential exposure to escalated or angry patients.

Machines, equipment, tools, and supplies used:

· Constantly operates a computer and other office productivity machinery, such as postage machine, fax,

copier, calculator, multi-line telephone system, scanner.

· May answer a high volume of telephone calls, complete documentation, and use computer programs to either obtain or record information.

· May be required to use standard precautions due to threat of exposure to blood and bodily fluids.

Multiple Duties: Must be able to work under conditions of frequent interruption and be able to stay on task.

Pay: $32.00 - $35.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person