Clinical Operations & Scheduling Coordinator

About Seasons Change

At Seasons Change, we believe exceptional patient care begins with exceptional people. Our mission is to provide compassionate, personalized care that enhances the quality of life for those we serve while supporting families and empowering our clinical team.

We are seeking a dedicated, organized, and compassionate Clinical Operations & Scheduling Coordinator to join our team. This role is ideal for individuals who thrive in a fast-paced healthcare environment and are passionate about making a meaningful impact behind the scenes to ensure patients receive the highest quality care possible.

Position Summary

The Clinical Operations & Scheduling Coordinator serves as a vital member of our clinical leadership and operations team. This position is responsible for coordinating patient scheduling, supporting clinical staff, assisting with quality assurance initiatives, maintaining documentation standards, and helping ensure smooth day-to-day agency operations.

The ideal candidate is highly organized, detail-oriented, proactive, and committed to excellence. They possess strong communication skills, enjoy problem-solving, and understand the importance of balancing operational efficiency with compassionate patient care.

Essential ResponsibilitiesClinical Operations

• Support daily clinical operations to ensure efficient and effective patient care delivery.
• Coordinate communication between office staff, clinicians, physicians, patients, and families.
• Assist with patient admissions, scheduling, care coordination, and service continuity.
• Monitor clinician productivity and visit utilization.
• Help maintain compliance with agency policies and regulatory requirements.

Scheduling & Care Coordination

• Coordinate and manage patient schedules for nursing, therapy, aide, and social work services.
• Ensure timely staffing and coverage of patient visits.
• Adjust schedules based on patient needs, clinician availability, and urgent situations.
• Communicate schedule updates and changes effectively with clinical staff.
• Assist with after-hours and emergency coverage planning as needed.

Quality Assurance & Documentation Support

• Review clinical documentation for completeness, accuracy, and timeliness.
• Assist with OASIS coordination and documentation quality initiatives.
• Monitor documentation compliance and follow up with clinicians regarding deficiencies.
• Support quality improvement projects and performance initiatives.
• Assist leadership in preparing for audits, surveys, and accreditation reviews.

Team Support & Leadership

• Serve as a resource for clinicians regarding scheduling, documentation, and operational processes.
• Foster positive relationships among staff while promoting teamwork and accountability.
• Assist with onboarding and training initiatives for new employees.
• Support a culture of continuous learning, excellence, and patient-centered care.

Preferred Qualifications

• Licensed Practical Nurse (LPN)
• Registered Nurse (RN)
• Certified Medical Assistant (CMA)
• Medical Assistant
• Healthcare administration experience
• Home health, hospice, physician office, hospital, or healthcare operations experience

Knowledge & Skills

• Strong organizational and multitasking abilities.
• Exceptional attention to detail.
• Excellent communication and interpersonal skills.
• Ability to remain calm and professional in a fast-paced environment.
• Strong critical thinking and problem-solving skills.
• Proficiency with electronic medical records and healthcare software systems.
• Ability to work independently while collaborating effectively with a team.

We are seeking individuals who are:

• Passionate about healthcare and serving others.
• Compassionate, caring, and patient-focused.
• Highly organized and dependable.
• Detail-oriented with a commitment to accuracy.
• Self-motivated and proactive.
• Positive, professional, and solution-focused.
• Adaptable and capable of managing multiple priorities.
• Committed to continuous improvement and lifelong learning.
• Team-oriented while able to work independently when needed.

Why Join Seasons Change?

At Seasons Change, you'll have the opportunity to make a meaningful difference every day while working alongside a supportive and dedicated team. We value individuals who are passionate about helping others, committed to excellence, and eager to grow both personally and professionally.

This position offers a rewarding career path with opportunities for professional development, leadership growth, and the ability to positively impact the lives of patients, families, and fellow team members.

Compensation is competitive and based upon experience, qualifications, credentials, and applicable licensure.

Benefits:

• 401(k)
• Professional development assistance
• Retirement plan

Work Location: In person