Clinical & Patient Care Coordinator

We are a patient-centered OB/GYN practice dedicated to providing compassionate, high-quality women’s healthcare in a warm and supportive environment. We are seeking a highly reliable, personable, and empathetic Clinical & Patient Care Coordinator to join our small, single-physician practice.

Position Summary

The Clinical & Patient Care Coordinator plays a dual clinical and administrative role essential to the smooth operation of our OB/GYN office. This position involves welcoming patients, managing front-desk responsibilities, supporting clinical activities, and assisting the physician with patient care. The ideal candidate balances excellent customer service with clinical competence and discretion.

Key Responsibilities – Front Office / Administrative

• Greet patients and visitors in a friendly, professional manner
• Answer multi-line phones and respond to patient inquiries
• Schedule, confirm, and manage appointments
• Check patients in and out; verify demographic and insurance information
• Collect co-payments and process basic billing transactions
• Maintain accurate electronic health records (EHR)
• Assist with referrals and prior authorizations as needed
• Maintain an organized, calm, and welcoming reception area

Key Responsibilities – Clinical

• Take and record vital signs (blood pressure, temperature, pulse, height/weight)
• Prepare patients for examinations and procedures
• Obtain and document patient medical histories
• Assist physician during exams and routine OB/GYN procedures
• Collect and prepare specimens for laboratory testing
• Perform pregnancy testing and urine analysis
• Ensure exam rooms are clean, stocked, and properly prepared

Knowledge, Skills & Abilities

• Strong interpersonal and communication skills
• Highly reliable, punctual, and dependable
• Kind, empathetic, and patient-focused demeanor
• Ability to maintain confidentiality and comply with HIPAA regulations
• Familiarity with medical terminology and office procedures
• Strong organizational skills and attention to detail
• Ability to multitask and work efficiently in a fast-paced environment
• Comfortable using electronic medical records and office technology

Required Qualifications

• High school diploma or equivalent
• Prior experience in a medical office setting preferred
• Ability to work independently and as part of a small team

Preferred Qualifications

• Medical Assistant certification (CMA, CCMA, RMA, or equivalent)
• Experience in an OB/GYN or women’s health setting
• Phlebotomy certification or blood-draw experience (preferred but not required)
• Basic understanding of insurance verification and referrals

Work Environment

• Small, single-provider medical office
• Close collaboration with physician
• Patient-centered and supportive work culture

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• Health insurance
• Paid time off

Ability to Commute:

• Rochester Hills, MI 48309 (Preferred)

Work Location: In person