Quality Assurance Associate

Homeless Children’s Network

Position Title: Quality Assurance Associate

SALARY: $80,000

SCHEDULE: Full-time position. Onsite/Hybrid

BENEFITS: Health, Dental, and Vision insurance; Commuter stipend

HOMELESS CHILDREN’S NETWORK MISSION STATEMENT

Homeless Children’s Network’s (HCN) mission is to decrease the trauma of homelessness and domestic violence for children, youth, and families; to empower families; and to increase the effectiveness of collaborative efforts among service providers to end homelessness and poverty. Since 1992, HCN has empowered San Francisco’s underserved and historically marginalized communities citywide toward a brighter future with love, wholeness, and healing.

About Homeless Children’s Network (HCN)

Since 1992, HCN has been San Francisco’s leading nonprofit agency for comprehensive early intervention and mental health support for underserved and historically marginalized children, youth, and families experiencing homelessness, housing instability, or living in intergenerational poverty. Our mobile therapeutic model is both accessible and scalable, enabling clinicians to meet clients directly in the community. As the hub of a Collaborative of 60+ service agencies and community-based organizations, we serve over 2,500 clients each year, reaching those most reluctant to trust conventional mental health systems. Central to our work is our Afri-centric mental health and wellness model. This community-defined approach addresses health inequities and the persistent cycle of racism and trauma over generations. This model not only uplifts the Black/African American communities but also strengthens the behavioral health outcomes of all San Franciscans, fostering resilience, healing, and lasting change.

POSITION SUMMARY:

The QA Associate assists the QA Associate Director in determining client eligibility for Medi Cal/EPSDT services, tracking clinical chart completion and due dates, and working with individual clinicians to answer ad hoc questions, correct errors, improve documentation quality and to ensure the accuracy of data entry.

DUTIES AND RESPONSIBILITIES:

• 
  Ensuring that HCN charts are audit-ready, organized in electronic and physical files, and meet city, state and federal compliance standards.

• Running Operations Reports in AVATAR and updating internal documentation tracking systems

• Holding weekly drop-in assistance times for clinicians who need tutoring in documentation

• Providing training to staff and interns on documentation standards and best practices, including contributing to and updating the clinical training manual.

• Ongoing chart review-both paper and electronic records in AVATAR

• Attendance at staff meetings

• Attending meetings and trainings as required by SFDPH

• Weekly supervision with QA Associate Director

• Weekly Program Utilization Review and Quality Control (PURQC) Committee meeting with Quality Associate Director.

• Assist with monthly onsite peer chart review with clinical staff and interns
  

REQUIRED QUALIFICATIONS:

• Two years post graduate experience; on track with licensure; registered with BBS • Two year for experience working with Medi-Cal documentation particularly with San Francisco systems care

• Experience with AVATAR Electronic system highly preferred

• Experience providing therapy to children and families

• People of Color, Allies of People of Color strongly encouraged to apply

HCN’s Community Culture

Of all the above important qualifications, bring the heartfelt quality of compassion, with exquisite cultural responsiveness as a primary guiding quality, not only of your professional life, but of what you hold dear.

Please bring a strong analysis of how race, ethnicity, culture, language, region, poverty, sexual and gender identity, age, education, opportunities and resources generationally made available or not, and systemic oppressions impact a person’s mental health.

Please have stories of your own life and how you have been a mover and shaker to transform these systems.

Please accept that HCN is a vibrant community that has a legacy that is of interest to you, and is also prompted to grow steadily, and with the respect of what has been done well central in the conversation.