Clinical Research Administrative Coordinator

Adams Clinical, a research site specializing in late-phase psychiatric and neurological drug testing, is seeking applicants for a Clinical Research Administrative Coordinator (CRAC). Adams Clinical has locations in Boston, MA, New York, NY, Philadelphia, PA, and Dallas, TX and provides access to experimental therapeutics for psychiatric and neurologic conditions.

The CRAC position is integral to the research conducted at Adams Clinical. As a liaison between clinicians and research coordinators, participants, and healthcare providers, a successful applicant will work directly with treatment seeking populations scheduling, educating, and assisting participants to foster seamless flow of office visits and operations. This is an in-person position at our main location in Watertown with the opportunity to transition to remote work after 6-12 weeks.

Roles and responsibilities include:

• Complete appointment reminders and provide appointment information for visitors to the office to support appointment attendance
• Arrange transportation to and from the office using healthcare dedicated transportation portals (UberHealth and Lyft Concierge) to ensure visitors are picked-up and dropped-off correctly. Monitor each portal during pick-up and drop-off to identify missed rides and call riders to re-book trip.
• Place calls, texts, and emails to potential study participants who missed or rescheduled their appointment to help them arrange a new appointment time and maintain their visit progress in coordination with office staff
• Contribute to the outreach team by answering inbound calls, texts, and emails, triaging inquiries, and directing select calls to other office teams
• Promote Adams Clinical to build relationships with potential study participants to ensure retention
• Review feedback from clinicians and clinical research coordinators and suggest improvements to screening process and marketing approach

Job Requirements:

Bachelor’s degree from a 4-year college

Bilingual in English and Spanish

Great interpersonal, customer service, and organizational skills

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Education:

• Bachelor's (Required)

Language:

• Spanish (Required)

Work Location: Hybrid remote in DeSoto, TX 75115