Clinical Research Coordinator - Patient Retention

At Ark Clinical Research, we are determined to redefine what patient experience looks like in clinical trials! We are seeking a Clinical Research Coordinator experienced candidate to focus on patient retention and take ownership of the post-randomization patient journey to ensure every participant feels informed, supported, and motivated from enrollment through study completion. The Patient Retention Specialist will cover both our Long Beach and Fountain Valley sites.

Summary
The Patient Retention Specialist is responsible for supporting study participants from the moment of randomization through study completion. This position focuses on patient communication, diary compliance monitoring, documentation, and retention activities. The role also serves as the primary patient contact post-randomization for studies on both Long Bach and Fountain Valley sites and works closely with the Study Coordinator, NP, and PI to ensure that every participant feels supported, informed, and engaged throughout the study.

Duties

• Acts as a Retention Specialist for all randomized patients, taking over communication responsibilities once notified by the Study Coordinator or physician.
• Logs into Clinical Conductor to verify upcoming visit schedules and patient enrollment details.
• Within 48 hours of randomization, contacts each patient to:
• Congratulate them on joining the study
• Review next visit expectations
• Explain diary requirements (when applicable)
• Provide direct contact information
• Offer immediate support and answer questions
• Documents all patient outreach in the Subject Communication Log, Clinical Conductor, and maintains accurate source notes.
• Ensures patients receive applicable post-randomization, mid-study, and study completion appreciation gifts, documenting distribution per SOP.
• Monitors all eDiary portals, ensuring daily and milestone-based compliance is maintained.
• Maintains a diary compliance tracking list for all active patients.
• When non-compliance is identified, contacts the patient to troubleshoot barriers, provide retraining, or escalate concerns.
• Records all diary compliance checks and interventions in the patient record.
• Performs mid-study check-ins and final study-completion outreach per Retention SOP, including reinforcing expectations and offering support.
• Identifies potential withdrawal risks and escalates concerns to the Study Coordinator or PI.
• Participates in study team meetings related to patient retention and engagement.
• Completes required study-specific trainings and retention-related educational programs.
• Supports the study team with additional duties including updating logs, reviewing retention metrics, and supporting startup activities as directed.
• Follows GCP, FDA, and Ark SOPs at all times.
• All other duties assigned

Qualifications

• Education/Experience:

Undergraduate degree in related field, medical or nursing background or equivalent combination of education and experience. At least 2 years if clinical research coordinator is required.

• Language

Bilingual skills in English and Spanish is required.

• Travel/Location

Be able to work off both Ark sites - Long Beach and Fountain Valley.

About Ark Clinical Research

At Ark Clinical Research, we strive to improve each patient’s quality of life through the development of more effective therapies and devices by conducting high quality clinical trials.

Job Type: Full-time

Pay: $25.00 - $34.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• We are currently looking for applicants in the OC or LA area. Please confirm you reside in the Southern California area.
• What is your desired compensation for this role?
• This role would require working at both sites in Long Beach and Fountain Valley. Will you be able to reliably commute to both locations?
• Please specify your level of Spanish fluency (basic, intermediate, advanced, fluent, native/bilingual).

Experience:

• Clinical research: 2 years (Required)

Work Location: In person