Clinical Research Liaison

COMPANY DESCRIPTION
Charter Research is a highly experienced and quickly growing clinical research company, based in Florida and Illinois that is looking to add to our team to help us fulfill our mission of discovering future medicines. Our company is privately owned and prides itself on providing exceptional patient experience to our participants, as well as offering agile recruitment strategies to our sponsors. Above all, we are a team, and we are seeking the right team member to add to our foundation in The Villages.

POSITION OVERVIEW
The Clinical Research Liaison is responsible for working closely with local physician practices to identify, recruit, pre-screen, and schedule screening visits for potential participants in current and upcoming clinical trials. This position requires knowledge of the clinical research process, an ability to identify possible participants through medical record review, availability to meet in person with patients, and excellent communication skills to serve as an effective liaison between Charter Research and local physician practices.

RESPONSIBILITIES

• Understand clinical trial protocols and the diagnoses and medical terminology involved in each study.
• Identify potential study participants within local physician practices by querying and reviewing medical records and by reviewing the upcoming schedule to select qualified patients for research discussion.
• Speak with potential research participants in person and by phone to explain trial opportunities and schedule patients for in-person appointments (prescreen or screen, as appropriate) at the clinic.
• Establish rapport and ensure courteous and efficient service is provided to all patients.
• Perform prescreens to identify any exclusion factors to ensure correct placement in a study.
• Responsible for maintaining patient records in electronic clinical trials management system.
• Match potential patients’ needs to current or upcoming studies. Log patient information in database for future studies.
• Ensure smooth daily operations and excellent communication with physician practices.
• Report monthly to physicians of patient’s status and study visit outcomes.
• Promote Charter Research and build relationships with potential study participants to ensure retention.
• Perform additional duties and responsibilities, as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Able to think broadly and maintain a working knowledge of all actively enrolling and upcoming trials.
• Excellent interpersonal skills and customer service skills.
• Friendly, professional demeanor and effective communication skills required.
• Ability to work independently and as part of a team.
• Great attention to detail.
• Must possess a high degree of urgency and self-motivation and have a strong work ethic.

QUALIFICATIONS

Language

• Fluency in both Spanish and English (required for Orlando site only).

Education

• Associate’s degree required, Bachelor’s degree preferred.

Experience

• Clinical research or patient recruiting experience strongly preferred.
• Knowledge of medical terminology preferred.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Charter Research, LLC provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.