Clinical Research Patient Retention Specialist

Job Summary
The Patient Retention Specialist is responsible for supporting study participants from the moment of randomization through study completion. This position focuses on patient communication, diary compliance monitoring, documentation, and retention activities. The Retention Specialist serves as the primary patient contact post-randomization for studies on both Long Bach and Fountain Valley sites and works closely with the Study Coordinators, NP's, and PI's to ensure that every participant feels supported, informed, and engaged throughout the study.

Duties

• Acts as the Retention Specialist for all randomized patients, taking over communication responsibilities once notified by the Study Coordinator or physician.
• Logs into CTMS Clinical Conductor to verify upcoming visit schedules and patient enrollment details.
• Within 48 hours of randomization, contacts each patient to: Congratulate them on joining the study, Review next visit expectation, Explain diary requirements (when applicable), Provide direct contact information, Offer immediate support and answer questions
• Documents all patient outreach in the Subject Communication Log, Clinical Conductor, and maintains accurate source notes.
• Ensures patients receive applicable post-randomization, mid-study, and study completion appreciation gifts, documenting distribution per SOP.
• Monitors all eDiary portals, ensuring daily and milestone-based compliance is maintained.
• Maintains a diary compliance tracking list for all active patients.
• When non-compliance is identified, contacts the patient to troubleshoot barriers, provide retraining, or escalate concerns.
• Records all diary compliance checks and interventions in the patient record.
• Performs mid-study check-ins and final study-completion outreach per Retention SOP, including reinforcing expectations and offering support.
• Identifies potential withdrawal risks and escalates concerns to the Study Coordinator or PI.
• Participates in study team meetings related to patient retention and engagement.
• Completes required study-specific trainings and retention-related educational programs.
• Supports the study team with additional duties including updating logs, reviewing retention metrics, and supporting startup activities as directed.
• Follows GCP, FDA, and Ark SOPs at all times.
• All other duties assigned

About Ark Clinical Research

At ARK Clinical Research, we strive to improve each patient’s quality of life through the development of more effective therapies and devices by conducting high quality clinical trials.

Job Type: Full-time

Pay: $25.00 - $32.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• This role would require working at both sites in Long Beach and Fountain Valley. Will you be able to reliably commute to both locations?
• What is your desired compensation for this role?
• Candidates MUST have at least 2 years of clinical trial experience in medication-based studies as either a Research Assistant (RA), Patient Recruiter, or Clinical Research Coordinator (CRC). Please confirm your specific area of experience.

Experience:

• Clinical research: 2 years (Required)

Language:

• Spanish (Required)

Work Location: In person