Clinical Services Manager

Description:

Join Our Team and Lead the Way in Saving Lives!

Are you ready to make a difference and lead a dynamic team dedicated to excellence in organ, tissue, and eye donation? As the Clinical Services Manager, you'll play a pivotal role in overseeing critical donor processes, ensuring compliance with ethical and regulatory standards, and fostering a culture of continuous improvement. If you’re a strategic thinker with strong leadership skills and a passion for making a tangible impact, this is the role for you!

Key Responsibilities:

• Lead and Develop: Mentor and develop the Clinical Services team, fostering a culture of excellence and continuous improvement.
• Oversee Donor Processes: Manage donor management, and organ allocation, ensuring compliance with ethical standards and regulatory requirements (OPTN, CMS, FDA, CDC).
• Strategic Scheduling: Develop comprehensive schedules to maintain optimal staffing levels and accommodate training and PTO requests.
• Manage Corrective Actions: Collaborate on Corrective and Preventive Actions (CAPA) and Preventive Action Reports (PAR), ensuring thorough analysis, effective solutions, and monitoring.
• Policy Development: Develop and update policies to ensure compliance with regulatory standards and communicate them effectively to relevant staff.
• Hiring and Collaboration: Support the hiring process by participating in interviews for new Clinical Services Department roles and build strong relationships with hospital partners.
• Continuous Improvement: Drive workflow improvements, evaluate and implement new technologies, and ensure seamless integration across departments.
• Training and Development: Collaborate with the Clinical Educator and Learning and Development to develop training programs and mentor team members in advanced principles and procedures.

Skills and Abilities:

• Leadership: Strong leadership skills to effectively lead, mentor, and develop team members.
• Regulatory Compliance: Knowledge of regulatory requirements (OPTN, CMS, FDA, CDC) and ethical standards.
• Relationship Building: Excellent relationship-building skills to develop and maintain strategic partnerships with hospital partners and other relevant entities.
• Ethics and Integrity: Strong ethical and moral foundations necessary for handling sensitive information.
• Communication: Excellent communication and interpersonal skills, capable of effectively articulating insights and strategies to stakeholders at all levels.
• Strategic Thinking: Ability to identify trends, patterns, and areas for improvement based on data analysis.
• Problem Solving: Strong problem-solving skills to handle reporting, documentation, and investigation of complaints, injuries, and process deviations.
• Continuous Learning: Commitment to ongoing education and staying updated with the latest trends and technologies.
• Stakeholder Engagement: Skill in building and maintaining relationships with stakeholders at various levels, collaborating to gather requirements, address concerns, and ensure alignment with organizational goals.

This is not a remote role.

Requirements:

• Bachelor’s degree in Health Sciences, Nursing, or related field preferred.
• Licensed Registered Nurse or Respiratory Therapist with a minimum of 5+ years of organ procurement, related healthcare, or leadership experience.
• Certified Procurement Transplant Coordinator (CPTC) required or must be obtained within the first year of employment.
• Proven ability to establish and maintain professional relationships with various stakeholders.
• Strong leadership skills with a track record of developing and leading effective teams.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational and problem-solving skills.
• Valid driver’s license and personal auto insurance.