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Clinical Staff Lead

Summary/
Objective

The Clinical Staff Lead assists NorthShore clinical staff and is responsible for assessing, planning, and supervising under the direction and guidance of the Regional Clinical Services Manager. The Clinical Staff Lead is an expert in their role and practices according to NorthShore polices.

Essential Functions

Provides coverage and support to clinical staff, as needed
Assists with training of newly hired staff
Facilitates quality control activities
Completes other tasks, as assigned by Regional Clinical Services Manager
Serves as the health center’s VFC liaison and point person
Monitors and ensures staff is following policies and procedures under the supervision of the Regional Clinical Services Manager
Supports management with compliances of HRSA and OSHA regulations
Maintains health center clinical inventory and replenishes as needed
Monitors daily work assignments, including staff lunches and break times, as directed by the Regional Clinical Services Manager
Assists with facilitating daily huddles in the absence of management, or as directed.
Performs all duties within your scope of practice
Serve as an EHR superuser and assists staff when applicable
Supervise staff in the absence or by the direction of the Regional Clinical Services Manager by providing leadership and direction to all clinical staff
Provide clear and constructive performance feedback to staff and share feedback with Regional Clinical Services Manager
Supports the Regional Clinical Services Manager with the introduction and monitoring of new processes and procedures for the department, when necessary.
Maintains HIPAA standards and confidentiality of protected health information.

These essential functions are a summary of the primary duties and responsibilities of the position and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at the management's discretion.

Competencies

Planning and strategic foresight
Responsible Decision Making and Problem Solving
Integrity and accountability
Innovation and creativity
Adaptive and flexible
Leadership, teamwork, and conflict resolution
Professionalism and work ethic
Empathy

Work Environment

Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive.

Travel

Travel outside of Northshore locations will be rare for this position.

Required Role Qualifications

Minimum required education per state of Indiana/HRSA
Certified/Registered Medical Assistant, Licensed Practical Nurse, Advanced Practical Nurse or Registered Nurse licensing

Preferred Role Qualifications

Two years of experience working within a healthcare setting.
Bilingual preferred
Required experience (if any)

Required Skills

Ability to analyze situations and solve problems at strategic and tactical levels
Excellent interpersonal and customer service skills
Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors
Practiced at organization and planning
Employ Critical thinking and problem solving
Maintains composure and operates with emotional intelligence
Ethical reasoning and decision-making
Strong attention to detail
Receptive and responsive to feedback
Excellent verbal and written communication skills
Time management, prioritization, and sense of urgency
Proficient with Microsoft Office Suite or related software

Physical, Visual, and Audible Requirements

Physical Requirements

Activity

Occasionally (1 -33%)

Frequently (34-66%)

Continuously (67-100%)

Sitting

Walking

Standing

Bending

Squatting/
Crouching

Climbing

Kneeling

Twisting/Turning

Hand dexterity/Fine Motor Manipulation

Lifting 0 – 50lbs

Lifting 50+lbs

Carrying 0 – 50lbs

Carrying 50+lbs

Pushing 0 – 300lbs

Visual & Audible Requirements – Employee mark an “x” for “YES” or “NO”

Activity

Yes

Can see without corrective eyewear

Can differentiate colors/see color differences clearly

Can hear without hearing assistance

I acknowledge that I may be exposed to infectious and contagious diseases.
I acknowledge that I may be in contact with patients under a wide variety of circumstances.
I acknowledge that I can handle and respond to emergency or crisis situations per NorthShore Health Centers facility plans, protocols, and procedures.
I acknowledge that I may occasionally be subject to irregular working hours.
I acknowledge that I may be required to wear personal protective equipment (PPE) as necessary.