Clinical Supervisor Cedar Crest, NM Primary Care

Job Title: Clinical Supervisor

Location-Cedar Crest, New Mexico

Reports to: Senior Manager-Clinical Operations Status: Full- Time exempt

Overview/ Job Purpose

Lead. Inspire. Elevate Patient Care.

The Clinical Supervisor plays a vital leadership role in ensuring exceptional patient experiences and smooth daily operations across assigned clinic locations. This position is ideal for a clinically experienced leader who is passionate about developing teams, driving quality care, and making a direct impact on both patients and staff.

As a Clinical Supervisor, you will partner closely with leadership and HR to support, guide, and grow high-performing clinical teams while ensuring clinics operate efficiently, safely, and at the highest standard of care.

What You’ll Do

Team Leadership & Development

• Train, mentor, and support clinical staff to ensure competence, confidence, and continued professional growth
• Partner with leadership to develop and implement ongoing training and continuing education initiatives
• Complete employee performance reviews and collaborate with HR on coaching and performance improvement plans
• Foster a positive, accountable, and patient-centered team culture

Clinic Operations & Staffing

• Plan, assign, and oversee daily clinic operations to ensure optimal staffing and workflow
• Create and manage clinic schedules, approve or deny time-off requests, and adjust coverage as needed
• Step in to cover clinical shifts when staffing needs arise
• Maintain clinic cleanliness, supply par levels, and overall readiness

Quality, Communication & Patient Experience

• Ensure assigned clinics consistently deliver high-quality, compassionate patient care
• Run daily huddles and communicate key updates to clinic teams
• Provide clinic-specific insights and feedback during staffing meetings
• Conduct quality control reviews and track key performance indicators related to access, volume, revenue, and quality
• Act as a patient advocate when needed and support timely responses to patient messages and inquiries
• Drive and maintain high patient satisfaction

Collaboration & Leadership Support

• Participate in interviews and hiring decisions alongside leadership
• Provide consistent weekly reports and updates to leadership on clinic performance and goals
• Model and reinforce the organization’s CORE values in all interactions
• Assist HR with tracking staff certifications and renewal requirements
• Travel between clinic locations as needed to provide support and coverage

What We’re Looking For

Professional Qualities

• Courteous, professional, and ethical at all times
• Strong communicator who builds trust with patients, providers, and staff
• Organized, efficient, and detail-oriented
• Proactive problem-solver with a continuous improvement mindset

Education & Experience

• Current State of New Mexico licensure as RN, EMT, MA, or other clinical license (preferred)
• Healthcare experience required; outpatient clinic experience strongly preferred
• One year of supervisory or leadership experience preferred
• Solid understanding of patient confidentiality and ethical standards
• Proficiency with Microsoft Office

Physical & Travel Requirements

• Ability to perform heavy work, including lifting and moving patients or equipment as needed
• Willingness to travel between clinic locations to provide leadership support and coverage

Why Join Us?

• Leadership opportunity with direct impact on patient care and clinic operations
• Supportive leadership and collaborative environment
• Opportunity to grow professionally while mentoring others

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you know or related to a Duke City employee? If so, please provide name and relationship
• Do you have outpatient clinic experience?
• If you said to NO to having an RN, MA or EMT certification or license. What clinical license do you have?
• This position is for our Cedar Crest, NM clinic. Are you able to travel to this location?

Experience:

• Healthcare : 1 year (Required)
• Leadership or Supervisor: 1 year (Required)

License/Certification:

• Certified Medical Assistant (Preferred)
• EMT Certification (Preferred)
• RN License (Preferred)

Work Location: In person