Clinical Support Coordinator (Bilingual English/Spanish)

Do you believe health care is a human right?

Do you enjoy working with people?

Do you have experience working in a lab or other medical setting? Are you organized and detail-oriented?

The Clinical Support Coordinator role at CommunityHealth is a unique opportunity to apply your skills to ensure quality health care for all while working in a flexible, friendly, multicultural environment where everyone is passionate about the same goal.

The Opportunity

CommunityHealth seeks to hire a full-time, bilingual (Spanish) Clinical Support Coordinator (CSC). Under the supervision of the Senior Clinic Manager of Clinical Operations and Lab Services, the CSC will be an onsite leader, providing clarity and consistency for both volunteer medical providers and patients who are conducting in-person or remote telehealth visits.

Responsibilities

• Coordinates all aspects of designated clinic sessions, including, but not limited to, being a resource for providers and clinic volunteers, overseeing the organization of clinic flow, providing timely follow up on patient needs/concerns, and ensuring all needed supplies and equipment are readily available and accessible.
• Oversight of telehealth appointments during designated sessions
• Oversees lab functions during assigned shifts
• Performs EKGs and other onsite diagnostic tests/procedures as assigned
• Acts as an electronic medical records (EMR) superuser
• Collaborates with medical home team members and departments to coordinate patient care across multiple settings
• Provides supervision to health center staff during designated clinic sessions: including being the site supervisor during evening and weekend clinic sessions, which may include addressing facility and building concerns and providing feedback to appropriate management regarding issues as appropriate
• Provides oversight of volunteers and training programs during designated clinic sessions and lab shifts, ensuring they are adhering to clinic policies and protocols and follows up with Volunteer Services as needed
• Provides support to health center staff including traveling to our microsite locations as needed
• Uploads and enters clinical and lab documents during designated sessions

Qualifications

• Medical Assistant experience, phlebotomy experience, or other relevant health care experience
• Bilingual English/Spanish is required
• CPR certified
• Basic Microsoft Office skills: Word, Outlook, Excel
• Possess a high level of customer service and interpersonal skills
• Ability to work in a fast-paced environment and manage multiple tasks
• Dependable, and willing to learn new skills
• Ability to organize and prioritize responsibilities
• Able to work individually, as well as within a team
• Able to work evening and weekend hours
• Travel to other locations required
• Commitment to the CommunityHealth mission, model of service delivery, and core values
• LIFE EXPERIENCE: We know that many of your most character-building experiences do not show up neatly on a resume. Please use a cover letter to tell us why you would be a good fit for this job, focusing especially on those qualifications that do not appear on your resume.

Compensation

• The starting salary range for this position is $46,800 - $49,700 per year.
• CommunityHealth values wellness and work/life balance for our employees. To that end, we offer a wide range of benefits for employees, such as hybrid in-person/remote work schedules, health insurance, retirement savings, a variety of opportunities for paid time off, and more. Visit http://www.communityhealth.org/wp-content/uploads/Total-Rewards-Package.pdf to learn more about our Total Rewards Package.

CommunityHealth is an equal-opportunity employer and is committed to building a diverse team. Bilingual (especially Spanish or Polish speakers) candidates and BIPOC individuals are strongly encouraged to apply.

NOTE: All employees are required to be fully vaccinated against COVID-19 and boosted when eligible as a condition of employment (or must obtain approval of a medical or religious exemption prior to start date).

About CommunityHealth

Founded in 1993, CommunityHealth is the largest volunteer-based health center in the nation. We provide primary and specialty care, medications, lab testing, mental health services, and health education at no charge to low-income, uninsured adults in Chicago. Visit our website to learn more!

Job Type: Full-time

Pay: $46,800.00 - $49,700.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person