Clinical Support-Operations Pharmacy Technician

Clinical Support – Operations Pharmacy Technician

Community + Institutional Pharmacy Services
Company: WellMend Pharmacy Partners
Locations: Pasco, Hernando Counties FL, Port Richey, FL Partner Hospital Facilities
Position Type: Full-Time | Flexible Scheduling | Cross-Functional Role

About Us

WellMend Pharmacy Partners is building a modern healthcare and pharmacy operations model that combines community pharmacy services with institutional and hospital pharmacy support.

We are looking for highly adaptable Pharmacy Technicians who want more than a traditional retail or hospital role. This position combines community pharmacy operations, institutional Class II pharmacy responsibilities, inventory and operational management, clinical support services, and healthcare logistics into one dynamic career opportunity.

Our ideal candidate is professional, dependable, highly detail-oriented, technology-driven, and comfortable working in both patient-facing and institutional healthcare environments. We value personality, teamwork, adaptability, accountability, and willingness to learn.

This is an excellent opportunity for technicians seeking long-term career growth in advanced pharmacy operations, healthcare systems, institutional pharmacy services, inventory analytics, compliance, and operational leadership.

Position Overview

The Clinical Support – Operations Pharmacy Technician is a cross-functional role supporting both community pharmacy operations and institutional/micro-hospital pharmacy services.

This role supports pharmacists, providers, nursing staff, patients, and operational leadership by assisting with medication management, inventory control, medication distribution systems, pharmacy technology platforms, operational workflows, and regulatory compliance activities.

Team members may rotate between operational responsibilities depending on business demands, facility needs, staffing priorities, and client support requirements.

This role requires flexibility, professionalism, operational awareness, strong communication skills, and the ability to perform accurately in fast-paced healthcare environments.

Core Responsibilities

Community Pharmacy Responsibilities

• Process prescriptions accurately and efficiently
• Enter prescription data and maintain patient profiles
• Prepare, label, package, and stage medications for dispensing
• Coordinate refill requests and medication synchronization
• Process third-party insurance claims and troubleshoot rejections
• Assist with prior authorizations and provider communication
• Support point-of-sale and patient payment workflows
• Coordinate patient pickup, delivery, and courier workflows
• Provide exceptional customer service and patient communication
• Maintain HIPAA compliance and confidentiality standards
• Support non-sterile compounding activities when applicable
• Assist with medication ordering, receiving, and inventory organization

Institutional / Hospital Responsibilities

• Support institutional Class II pharmacy operations
• Assist with medication preparation and distribution workflows
• Replenish automated dispensing cabinets (ADCs)
• Perform medication cart fills, exchanges, and restocking
• Support emergency medication tray and crash cart processes
• Maintain accurate medication inventory and controlled substance documentation
• Assist with medication storage compliance and expiration date management
• Participate in hospital medication recall procedures
• Support sterile product workflow coordination under pharmacist supervision
• Assist nursing and providers with medication procurement and operational communication
• Support emergency department medication workflow efficiency
• Participate in pharmacy audits, inspections, and quality assurance activities
• Assist with pharmacy operations during urgent or after-hours situations
• Support medication waste documentation and reverse distribution workflows

Inventory Management & Analytics

• Maintain accurate inventory levels across pharmacy locations
• Monitor medication usage trends and shortages
• Perform cycle counts, audits, and discrepancy investigations
• Assist with purchasing optimization and inventory forecasting
• Track controlled substances and high-cost medication utilization
• Maintain accurate receiving and reconciliation records
• Assist with inventory analytics and operational reporting
• Monitor medication expiration dates and implement rotation processes
• Identify workflow inefficiencies and recommend operational improvements

Technology & Systems Support

• Utilize pharmacy management systems and institutional software platforms
• Work with automated dispensing cabinet systems
• Navigate EHR, medication management, and inventory systems
• Maintain accurate electronic documentation and reporting
• Assist with operational troubleshooting and workflow optimization
• Support remote communication systems and digital operational tools
• Maintain proficiency with Microsoft Office, spreadsheets, and reporting tools

Logistics & Operational Flexibility

• Travel between pharmacy and healthcare partner locations as needed
• Assist with medication deliveries and operational errands
• Support emergency operational coverage when required
• Cross-train in multiple operational departments
• Adapt quickly to evolving healthcare and operational demands
• Assist leadership with special operational projects and workflow initiatives
• Company vehicle may be provided for designated operational activities requiring transportation between facilities and partner locations

Required QualificationsEducation & Licensure

• Active Florida Registered Pharmacy Technician license in good standing
• High school diploma or equivalent required
• Valid driver’s license with clean driving record preferred

Required Skills & CompetenciesInstitutional & Operational Skills

• Understanding of institutional Class II pharmacy operations
• Knowledge of medication storage and handling requirements
• Familiarity with controlled substance procedures and documentation
• Understanding of pharmacy regulatory compliance standards
• Knowledge of medication safety practices and pharmacy workflow procedures
• Familiarity with hospital medication distribution systems
• Understanding of pharmacy inventory management principles
• Ability to work efficiently in high-acuity healthcare environments

Technical & Computer Skills

• Advanced computer proficiency
• Ability to learn multiple pharmacy and healthcare systems quickly
• Strong data entry accuracy and attention to detail
• Proficiency with Microsoft Office and spreadsheet management
• Strong inventory tracking and analytical skills
• Ability to navigate multiple communication and operational platforms simultaneously

Professional Skills

• Excellent verbal and written communication skills
• Strong interpersonal and conflict resolution abilities
• High attention to detail and organizational skills
• Strong critical thinking and problem-solving abilities
• Ability to multitask and prioritize effectively
• Strong sense of accountability and professionalism
• Ability to work independently and collaboratively
• Adaptability and willingness to support multiple operational areas
• Impeccable work ethic and reliability
• Positive attitude and patient-first mentality

Preferred Qualifications

• Previous hospital, ER, institutional, or micro-hospital pharmacy experience
• Previous community pharmacy experience
• Experience with automated dispensing cabinets (ADC)
• Experience with inventory analytics or purchasing workflows
• Experience with non-sterile compounding
• Familiarity with pharmacy accreditation and inspection readiness
• Bilingual (English/Spanish) preferred
• Experience in startup or rapidly growing healthcare environments

Ideal Candidate Profile

We are looking for individuals who:

• Thrive in fast-paced healthcare environments
• Enjoy learning new processes and systems
• Take ownership and pride in operational excellence
• Communicate professionally with patients and healthcare staff
• Remain calm under pressure
• Can shift between operational roles seamlessly
• Want long-term growth opportunities in healthcare operations and pharmacy services
• Value teamwork, accountability, and continuous improvement

Work Environment & Physical Requirements

• Combination of community pharmacy and institutional healthcare settings
• Frequent standing, walking, bending, and lifting
• May require lifting pharmacy inventory and supplies
• Computer-based work for extended periods
• Exposure to fast-paced healthcare environments
• Flexible scheduling may include evenings, weekends, holidays, or urgent operational support

Growth Opportunities

This role offers exposure to:

• Institutional pharmacy operations
• Community pharmacy management
• Inventory analytics and purchasing
• Healthcare technology systems
• Operational leadership development
• Compliance and regulatory operations
• Clinical support workflows
• Pharmacy logistics and healthcare coordination

As the organization grows, team members may have opportunities to advance into:

• Lead Technician
• Inventory & Purchasing Coordinator
• Operations Coordinator
• Institutional Pharmacy Support Lead
• Compliance & Audit Support
• Workflow & Systems Specialist
• Pharmacy Operations Management

Join Our Team

If you are looking for a career where you can grow professionally, learn advanced pharmacy operations, support innovative healthcare services, and become part of a collaborative family-oriented culture, we would love to meet you.

This is not a traditional pharmacy technician position — it is an opportunity to become part of a modern healthcare operations team helping shape the future of integrated pharmacy services.

Pay: $16.00 - $32.00 per hour

Work Location: In person