Clinical Support Representative

Medit is a global leader in digital dentistry, providing intraoral scanners and an open platform that connects clinics and labs through a seamless digital workflow. We focus on delivering high-quality technology, exceptional customer experience, and scalable solutions that drive adoption and long-term success for our partners.

Job Function

The Clinical Support Representative is responsible for delivering high-quality technical and clinical support to Medit customers via phone, email and chat. This role serves as a key touchpoint in the customer experience, focusing on troubleshooting issues and providing support for Medit hardware and software.

Core Responsibilities

• Customer Support & Issue Resolution
• Provide timely technical and clinical support via phone, email, chat, and remote sessions
• Troubleshoot hardware, software, and workflow issues with a high level of ownership
• Ensure clear documentation and follow-through on all customer cases

• Clinical & Product Expertise
• Serve as a subject matter expert on Medit scanners, software, and digital workflows
• Translate complex technical concepts into simple, actionable guidance for customers

• Cross-Functional Collaboration
• Partner with Sales, Customer Engagement, and Product teams to resolve issues and improve the customer experience
• Provide feedback on product performance, common issues, and customer needs

• Brand Representation & Field Support
• Support trade shows, events, and training sessions as needed
• Represent Medit professionally in customer-facing environments

• Operational Discipline
• Maintain accurate case tracking and response times
• Contribute to continuous improvement of support processes and knowledge base

Qualifications

Required

• 2–4+ years of experience in a dental clinical setting (dental assistant, hygienist, or technician)
• Strong understanding of dental workflows (clinic and/or lab)
• Comfort with technology, including software and hardware troubleshooting
• Ability to clearly communicate technical concepts to non-technical users
• Strong problem-solving skills with a high level of ownership and accountability
• Ability to work independently in a fast-paced environment
• Willingness to travel occasionally for training and events
• Ability to commute to Newport Beach, CA (hybrid schedule)
• Authorized to work in the United States (no visa sponsorship available)

Preferred

• Experience with intraoral scanners or digital dentistry workflows
• Experience providing training or customer support
• Familiarity with CAD/CAM systems or dental software platforms