Clinical Support Specialist

PROJECT RECOVERY | 625 FLORMANN ST | RAPID CITY, SD 57701 | 3800 W TECHNOLOGY CIR STE 201 | SIOUX FALLS, SD 57106 | 605-340-1234 | PROJECT-RECOVERY.ORG

Clinic Support Specialist Position Description

Position Title: Clinic Support Specialist

Status: Full-Time | Hourly | Monday-Friday | 8 am-5 pm MST

Location: Rapid City, South Dakota

Pay Range: $19-22/hour

Position Summary

Project Recovery is a mission-driven substance use disorder clinic committed to harm reduction and low-barrier, evidence-based treatment. We meet people where they are, working as a team to support access, continuity, and dignity in care. We are looking for a Clinical Support Specialist to support daily clinic flow and patient navigation across services.

Why This Role Matters

The Clinical Support Specialist plays a vital role in ensuring that people can access timely, coordinated, and compassionate care. By supporting clinic flow, provider communication, and patient navigation, this person directly reduces barriers to treatment and helps keep life‑saving care moving forward. Clinical Support Specialists are often the behind‑the‑scenes problem solvers—anticipating needs, smoothing transitions, and making sure no one falls through the cracks. This work has a real, daily impact on patient outcomes, team efficiency, and the overall quality of care we deliver.

What You’ll Do

• Support daily clinic flow to maintain efficient operations and a positive patient experience

• Assist with navigation for new and returning patient visits, including pre- and post-visit needs

• Troubleshoot telemedicine connection issues in real time

• Coordinate patient care by supporting providers with follow-up, referrals, and care logistics

• Manage incoming and outgoing communications across multiple platforms (phone, EMR, fax, etc.)

• Process and organize EMR tasks, including patient messages, referrals, and external documents

• Complete and track prior authorizations (training provided)

• Update financial eligibility and assist with pharmacy-related documentation

• Perform CLIA-waived laboratory testing and coordinate lab send-outs (training provided, where applicable)

• Prepare and distribute patient education and resource materials

• Provide front desk support, including:

• Greeting and checking in patients

• Answering phones and directing calls appropriately

• Scheduling and confirming appointments

• Verifying patient information and insurance details

• Collecting and documenting required forms

What You Bring

• Experience in customer service, healthcare, or a fast-paced environment preferred (not required)

• Strong organizational skills with attention to detail

• Ability to manage multiple tasks and priorities

• Comfort learning new systems and using basic office technology (EMR experience a plus)

• Clear and professional communication skills

• A patient-centered mindset and willingness to learn

• Reliability, adaptability, and a team-oriented approach

• Interest in harm reduction, trauma-informed care, or behavioral health is a plus What We Offer

• A supportive, inclusive, mission-driven work environment

• Meaningful work supporting access to life-saving treatment

• Opportunity to grow within an innovative, multidisciplinary care team

• Full benefits including: Paid Time Off | Dental, Vision, and Medical Insurance | 401K

Project Recovery is an equal opportunity employer. We value diversity, lived experience, and a shared commitment to compassionate, evidence-based care.