CLINICAL TEAM ASSISTANT

Under the supervision of the Clinic Coordinator, the Clinical Team Assistant (CTA) supports the Nurses and Clinic Coordinators with the daily management of non-clinical nursing and patient care functions in their assigned clinic.

Pay Scale: $26.27 - $31.35 Hour DOE

Duties and Responsibilities:

• Reviews refill requests for Clinic Nurse, updates pharmacy information as needed, determines correct prescribing provider and sends request to providers. Communicates directly with pharmacy and/ or patient if necessary.
• Performs clinical quality support functions:
  • Follows up on outstanding mammograms and enters mammograms into Cancer Detection Program (CDP) web based tracking tool.
  • Runs monthly report on health maintenance indicators such as overdue PAPs, immunizations, mammograms and others.
  • Reassigns labs to providers or health educator for appropriate and timely follow-up.
• Assists Nurse with scanning, faxing, and other activities to ensure that patient documents are processed in a timely manner.
• Assists Nurse with case management activities such as: patient follow up to specialty appointments, in home support services, ordering of durable medical equipment and communication with patients as needed.
• Completes Prior Authorization and Treatment Authorization Requests.
• Maintains updated community resource directory for patients.
• Provides lab with missing patient demographic and insurance information necessary for accurate billing.
• Maintains a high level of communication with clinical team in regards to patient care and safety issues.
• Assists with process of panel reassignment including patient communication for graduating residents and other providers.
• Other duties as assigned.
• Participates in ongoing training.

Education:

• High school diploma or GED required, post-secondary education preferred.
• Graduated from a medical assistant program with appropriate certification.
• Current CPR certification.
• Phlebotomy training preferred.

Experience:

Knowledge and Skills:

• Bilingual Spanish and English (speak, read, and write) required at some locations, to be identified by individual job postings.
• Demonstrates knowledge of compliance issues within the community clinic environment
• Demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures.
• Maintains confidentiality of patients at all times
• Sensitivity to and willingness to interact with persons of various social, cultural, economic and educational backgrounds.
• Basic computer knowledge.
• Demonstrated ability to type 35 words per minute
• Proficiency with Microsoft Office applications including Outlook, Word, Excel and PowerPoint
• Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.
• Strong written and verbal communication skills.
• Strong interpersonal skills. Ability to work with people with a variety of background and educational levels.
• Ability to work independently and as part of a team.
• Ability to work flexible hours.
• Ability to work in fast-paced environment.
• Good judgment, problem solving and decision-making skills.
• Good communication skills with patients and providers: ability to speak with others to effectively convey information.
• Comfortable discussing sensitive health issues with patients.
• Communicates respectfully with clients and effectively in team.
• Ability to uphold patient confidentiality with the utmost professionalism.

SRCH is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation

Physical Requirements:
While performing the duties of this job, this position is frequently required to do the following:

• Use standard office equipment and access, input, and retrieve information from a computer. Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time.
• Communicate effectively in person or via telephone in a manner, which can be understood by those with whom the person is speaking, including a diverse population.
• Give and follow verbal and written instructions with attention to detail and accuracy.
• Perform complex mental functions; collect, interpret, and/or analyze complex data and information.
• Vision: see details of objects at close range.
• Coordinate multiple tasks simultaneously.
• Reach forward, up, down, and to the side.
• Sit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day.
• Lift up to 20 pounds.
• Tolerate working outside in fluctuating weather conditions, including hot and cold temperatures and occasional wet weather.
• Travel to other office and community locations.

SRCH provides reasonable accommodation for individuals with a physical or mental disability to apply for jobs and to perform the essential functions of their jobs unless it would cause an undue hardship