Cloud Service Desk Rep

Cloud Service Desk Rep

Position Summary

Softtek Government Solutions is seeking highly cleared, experienced IT engineering professionals to support the Congressional Budget Office (CBO) Service Desk Engineering task order. This initiative focuses on fundamentally hardening the CBO’s enterprise environment to reduce the risk of unauthorized lateral movement, credential misuse, and persistence techniques.

Note: This is an advanced engineering scope focused on resolving complex escalations, implementing security architecture, and developing automated workflows. It does not involve routine Tier 1 end-user help desk support.

The engineering team will be responsible for designing, deploying, and maintaining the technical controls necessary to secure endpoint, identity, and device lifecycle operations.

Responsibilities

• Endpoint Configuration & Imaging:

Designing and maintaining secure, standardized workstation images for macOS and Windows that support both on-site and remote VDI access.

• Patch & Baseline Management:

Implementing endpoint configuration baselines, robust patching workflows, and version control using enterprise tools (e.g., Ivanti, KACE, Intune, GPO) to mitigate configuration drift.

• Identity & Device Lifecycle:

Strengthening device registration, enrollment processes (Autopilot, JAMF), and asset inventory accuracy. This includes enforcing conditional access and hardware-backed, passwordless authentication methods.

• Telemetry & Incident Readiness:

Enhancing endpoint logging, telemetry forwarding, and monitoring capabilities to support the CBO’s incident response and forensic investigation functions.

• Operational Documentation:

Producing user-facing runbooks, remediation plans, and clear escalation paths to ensure solutions are operationally sustainable by Tier 1 Service Desk and Incident Response teams

Education

Qualifications

Required Clearance

About Softtek Government Solutions

Softtek Government Solutions is a professional services firm focused on addressing our nation’s most complex threats and challenges. As a small business we’re committed to supporting our clients’ missions with services delivered by our diverse and experienced staff. With expertise in cybersecurity, emergency preparedness, and public health, our experience base spans federal, state, and local governments, as well as private sector entities.

Softtek Government Solutions encourages collaborative communication and ongoing learning. Some of our benefits include:

• Extensive training programs
• Gym membership reimbursement
• Education reimbursement
• Technology benefits
• Commuter benefits
• Generous paid time off and much more!

Softtek Government Solutions is an Equal Opportunity Employer (EOE)