Cloud Solution Architect - AI Biz Sol Workforce

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Collaboration Cloud Solution Architect acts as a trusted technical advisor, supporting customers in designing, extending, and adopting modern collaboration and employee experience solutions built on Microsoft 365. The role focuses on Microsoft Teams, Teams Apps, SharePoint Online, and Microsoft Graph–based extensibility, delivering secure, scalable, end‑to‑end architectures aligned with Microsoft best practices.
As part of the Global Delivery organization, the CSA delivers high‑quality engagements across regions, ensuring consistency, repeatability, and technical excellence. The role works closely with account teams, CSAMs, and partners to remove technical blockers, accelerate customer outcomes, and drive adoption of modern collaboration solutions. In addition, the CSA contributes to the creation and sharing of reusable technical IP, patterns, and best practices, while maintaining strong technical depth through continuous learning, skilling, and certifications.
The Collaboration Cloud Solution Architect acts as a trusted technical advisor, supporting customers in designing, extending, and adopting modern collaboration and employee experience solutions built on Microsoft 365. The role focuses on Microsoft Teams, Teams Apps, SharePoint Online, and Microsoft Graph–based extensibility, delivering secure, scalable, end‑to‑end architectures aligned with Microsoft best practices.
As part of the Global Delivery organization, the CSA delivers high‑quality engagements across regions, ensuring consistency, repeatability, and technical excellence. The role works closely with account teams, CSAMs, and partners to remove technical blockers, accelerate customer outcomes, and drive adoption of modern collaboration solutions. In addition, the CSA contributes to the creation and sharing of reusable technical IP, patterns, and best practices, while maintaining strong technical depth through continuous learning, skilling, and certifications.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

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  Act as a technical trusted advisor for customers, focusing on Microsoft Teams, Teams Apps, SharePoint Online, and Microsoft Graph–based solutions.
• Design and deliver end‑to‑end collaboration architectures, including custom Teams applications and integrations.
• Guide customers on extending Microsoft 365 using Graph API, Power Platform, and Power Automate.
• Drive adoption of modern collaboration and employee experience solutions, aligned with Microsoft best practices.
• Deliver engagements through Global Delivery models, ensuring consistency, quality, and scalability.
• Collaborate with account teams, CSAMs, and partners to remove technical blockers and accelerate customer outcomes.
• Capture and share technical IP, patterns, and best practices to enable repeatable delivery.

Required Qualifications:

Additional/Preferred Qualifications:

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.