With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

We are looking for a Cloud Solution Architect – AI Business Applications (Dynamics 365), who is passionate about driving our customers’ business applications, enabling low code agility and transforming those customers with AI. This is a customer-facing role, owning both the business applications-focused technical & business relationships and the technical, functional and/or governance strategies between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation and operational health engagements.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

As the Cloud Solution Architect – AI Business Applications (Dynamics 365), you will be the Voice Of the customer: Acts as the voice of the customer/partner, sharing ideas, feedback, insights, success stories and strategic/technical input with Engineering teams, Product Offerings teams and/or internal communities

• Be the Trusted Advisor: Contributes to identification of customer/partner problems and translates them into business applications or business process-oriented solutions aligned with customer outcomes and ROI goals, relative to competitive offerings. Helps customers use these solutions. Builds relationships with technical decision makers and contributes to helping build the bridge between TDMs and business decision makers (BDMs).
• Deliver Customer Satisfaction: Focuses on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience

Delivers Business Impact

• Drive Consumption/Usage through Unified: Delivers solutions using company methodologies and proven practices/patterns to support customer readiness and goals. Applies change management to drive adoption, customer satisfaction and consumption/usage. Designs well architected solutions to boost retention & growth.
• Resolve blockers with urgency: Identifies, escalates and mitigates blockers to accelerate solution deployment and usage with minimal guidance. Develops knowledge and applies it to projects with minimal guidance from experienced peers to meet requirements and resolve constraints.
• Identify opportunities: Identifies new opportunities for Consumption, Usage & Unified expansion (especially Enhanced Solutions) at scale by communicating a clear understanding of the Microsoft value proposition for supported platforms to empower cloud success, foster and strengthen security and resiliency, and drive AI innovation. Proactively captures opportunities in appropriate systems, processes, and tools, working collaboratively across the organization to execute on opportunities aligned with Microsoft's Customer Engagement Model.
• Execute with Operational Excellence & Agility: Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record.

Technical Leadership

• Focus on Continuous Upskilling & Improvement: Demonstrates technical readiness aligned to solution area priorities and Customer Success Unit (CSU)/corporate initiatives. Contributes to the development and modification of company stock of structured frameworks and methodologies.
• Engage in Communities: Demonstrates industry knowledge and helps grow recognition for Microsoft AI Business Process solutions by developing materials and collateral for presentations and engagements with external and internal audiences (e.g., Tech Connect, Build, Ignite) as assigned. Supports team members on contributing to intellectual property (IP) and identifying patterns where no IP exists to help build scalable and repeatable models.

Other: Embody our Culture and Values