Cloud Solution Architect Endpoint - Early In Profession

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

We are looking for a Cloud Solution Architect (CSA), specializing in cloud-based endpoint management and virtualization solutions, who is passionate about driving our customers’ AI transformation and enabling secure, AI-enhanced workplace experiences. This is a customer-facing role that serves as a strategic trusted advisor and technical subject matter expert, ensuring seamless onboarding, adoption, and value realization across Microsoft’s endpoint solutions, including Windows 365, Azure Virtual Desktop (AVD), and Intune.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Accelerate Customer & Partner Outcomes through Delivery Excellence and Consumption/Usage/Revenue Impact: Meet/exceed Revenue Based Incentive targets through a combination of high-quality, repeatability-focused deliveries. Accelerate Endpoint transformation with Windows 365 & AVD Leverage Windows 10 End of Support & Citrix migration through Value Based Deliverable (VBD) portfolio. Engage in relevant communities to share expertise and learn from others to help accelerate your customer’s AI transformation journey.
• Drive Customer Success: Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Windows 365, AVD, and Intune, securing long-term customer success and renewal.
• Explore growth opportunities: Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization.
• Accelerate Customer Cloud and AI Endpoint Journey: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer’s AI transformation journey.
• Embrace a growth mindset: Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution.
• Learn-it-all: Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as endpoint management, virtualization, AI integration, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives.

Qualifications

Required Qualifications (RQs)

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 1+ year(s) work or internship experience involving cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience

Preferred Qualifications (PQs)

• Technical certifications in relevant technologies or disciplines (e.g., Azure Architecture and Administration, Microsoft 365 Endpoint Administration, Virtualization Technologies, etc.)
• Experience working in a customer-facing role (e.g., internal and/or external).
• Experience working on technical projects, and technical certifications in relevant technologies or disciplines (e.g., Azure Architecture and Administration, Microsoft 365 Endpoint Administration, Virtualization Technologies, etc.
• Fluency in English (spoken and written) is mandatory.
• Proficiency in the local language is required (e.g., Turkish, Greek, Bulgarian, Croatian, Serbian, Slovenian or Portuguese).

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.