With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. Join the AI Business Process Global Solution Architect (GSA) team to help lead the innovation flywheel across the Business Process portfolio. Bring the Frontier Firm to reality for our customers, by developing and scaling an AI-first approach to the Unified Enhanced Solutions portfolio.

We are looking for a Cloud Solution Architect Manager - AI Business Process who is passionate about driving our customers’ AI transformation journey with Copilot Studio, Agents, and M365 Copilot. You will manage customer-facing roles with a primary focus on building and testing new service offerings which will rapidly scale AI and agent-assisted solutions to customers. You will serve as a strategic trusted advisor and technical subject matter expert, accelerating AI adoption and change management by creating business value and Return on Investment (ROI).

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Cloud Solution Architecture M5 - The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until October 30th, 2025.