Club Manager

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Benefits:

Management/Leadership Duties:

Manage Member Service Team to ensure policies and procedures are followed at all times
Hires, trains and supervises member service team members for the Front Desk, Kids Club and Housekeeping Associates.
Manages customer experience utilizing survey tools.
Manage deposits, accounts receivable and accounts payable.
Audits gym to ensure it is clean and properly maintained
Oversees membership changes and cancelations

Operations Support:

Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, travel/guest passes
Directs and controls all gym walk-thrus
Manages the retail sales procedures for the gym.
Works with fellow department heads to ensure clear communication and teamwork.

Job Qualifications:

Upbeat friendly attitude
Excellent communication, organization and customer service skills
Understanding of basic cash procedures
Computer skills
Ability to handle challenging customer issues with patience, tact and professionalism
Excellent training skills
Excellent leadership and management skills

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