CLUBS & BARS SUPERVISOR - Kohl Center Arena & Camp Randall Stadium

Job Summary

Summary: Join a dynamic and exciting team as the Clubs & Bars Supervisor with Levy at the University of Wisconsin-Madison! This role offers a unique opportunity to work across three iconic venues – Kohl Center Arena, University Ridge Golf Course, and Camp Randall Stadium – and play a key part in delivering an exceptional experience for guests. If you're an experienced leader in the food and beverage industry with a passion for hospitality, this is the perfect role for you.

You'll be in charge of overseeing daily operations and ensuring the highest levels of service during major events. We offer a collaborative, energetic work environment with flexible hours and plenty of room for growth!

Key Responsibilities:

• Lead the daily food and beverage operations before, during, and after all events to ensure smooth and efficient service.
• Be the expert on menus, product offerings, packaging, and pricing, and communicate this clearly to your team.
• Ensure all areas are fully stocked and prepped for seamless operations, maintaining a high standard of readiness at all times.
• Foster and maintain a culture of outstanding customer service, resolving any guest concerns or complaints with professionalism and empathy.
• Take charge of inventroy management, minimizing waste while maintaining product quality and value.
• Oversee marketing materials, ensuring signage is current and engaging to enhance the guest experience.
• Ensure strict compliance with all health and safety regulations, both Levy and State standards, to maintain a safe environment for staff and guests.
• Build and maintain strong relationships with clients, guests, and the Levy team, while actively seeking feedback to improve service.
• Verify and manage opening and closing inventories, ensuring accuracy at all times.
• Enforce Levy's company guidelines as per the employee handbook and training manual.
• Uphold responsible alcohol service policies to promote safety and enjoyment for all guests.
• Perform additional duties as assigned to ensure smooth operations.

Qualifications:

• 1+ years of leadership experience in hospitality, food & beverage, or retail environments.
• A Bachelor's Degree in Hospitality Management is a plus.
• Passion for hospitality, food, and customer service – you thrive in high-energy environments and love creating memorable experiences.
• Strong interpersonal and communication skills to connect with guests and team members effectively.
• Valid ServSafe Alcohol Certification or equivalent is preferred.
• Ability to stand for long periods and work in a fast-paced setting.
• Fluent in English.