Collection Assistant

Overview
Join our dynamic team as a Collection Assistant and play a vital role in managing the revenue cycle by ensuring timely and accurate collection of payments. This position offers an opportunity to develop your skills in collections, accounts receivable, and customer service. As a Collection Assistant, you will be instrumental in maintaining positive relationships with customers.

Job Description

The purpose of the Collection Assistant is to provide clerical and organizational assistance to the Credit Manager.

Goals and Objectives

This position is expected to be punctual, organized, and professional. The Collection Assistant must pay attention to detail as well as being able to multitask and assist in all accounting functions.

Duties and Responsibilities

1. Monitor customer accounts for overdue payments

2. Contact customers regarding outstanding balances by phone and email

3. Maintain accurate account and collection records

4. Assist with resolving billing discrepancies and payment issues

5. Support the Accounts Receivable team with administrative tasks

6. Ensure compliance with company policies and procedures

7. Communicate professionally with customers and internal departments

8. Confidentiality in all matters

9. Other duties as assigned

Reporting Relationships

The Collection Assistant will report to the Credit Manager but may also assist the entire accounting team.

Skills Necessary for Position

1. High School Diploma

2. Solid understanding of basic bookkeeping

3. Previous experience in collections, accounts receivable, or customer service preferred

4. Proficient in Microsoft Office, especially Excel

5. Strong time management and organizational skills

6. High degree of attention to detail

7. Ability to work independently and prioritize tasks

8. Excellent written and verbal communication abilities across phone, email, and in-person interactions

9. Strong attention to detail and problem-solving abilities

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person