Collection Associate

About Us

At Accounts Interchange Group LLC, we specialize in delivering results-driven debt recovery solutions with professionalism, integrity, and respect. Our mission is to support our clients in recovering outstanding balances while treating each consumer with fairness and empathy. Join a team where your efforts directly contribute to client success and your personal growth.

Job Summary

We are seeking motivated, goal-oriented Collections Associates to join our team. As a collections associate, you will be responsible for contacting consumers, negotiating payment arrangements, and ensuring the highest level of compliance with state and federal laws. Ideal candidates will be confident communicators with strong negotiation skills and a resilient, positive attitude.

Responsibilities

• Make outbound calls and respond to inbound inquiries regarding past-due accounts
• Negotiate payment plans or settlements in compliance with company and regulatory guidelines
• Maintain accurate records of consumer interactions in the system
• Meet or exceed monthly performance goals and recovery targets
• Provide excellent customer service while adhering to FDCPA and other regulatory standards
• Handle sensitive financial information with discretion and professionalism

Qualifications

• High school diploma or equivalent
• Prior experience in collections, customer service, or call center environment is a plus
• Strong verbal and written communication skills
• Basic computer literacy and experience with collection software (preferred but not required)
• Bilingual (English/Spanish) is a plus

What We Offer

• Competitive base pay based on experience, plus monthly commissions and bonus opportunities
• Paid training and ongoing support
• Flexible schedules including work-from-home
• Health, dental, and vision
• Opportunities for advancement in a growing company

Ready to collect success with us?
Apply now and take the next step in your professional journey.

To Apply: Send your resume to admin@accountsinterchange.com or apply online at www.accountsinterchange.com

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Ability to Commute:

• Bowmansville, NY 14026 (Required)

Work Location: Hybrid remote in Bowmansville, NY 14026