Collection Executive -Customer Service

Key Responsibilities

• Act as the primary point of contact for customers regarding payments, queries, and service requests.
• Handle customer inquiries related to property bookings, payments, handover processes, and documentation.
• Ensure timely follow-up and collection of payments as per the agreed schedule.
• Coordinate with the finance team for updating payment records and reconciling accounts.
• Generate and share reminders, statements of accounts, and collection reports with customers.
• Manage customer complaints effectively and provide timely resolutions.
• Support the handover process by ensuring all dues are cleared and documentation is complete.
• Maintain accurate records of client communication and collection status in the CRM system.
• Prepare periodic reports on collections, outstanding amounts, and customer service issues.

Requirements

• Bachelor’s degree in business administration, Finance, or related field.
• 2–4 years’ experience in customer service and collections, preferably in real estate or property management.
• Strong communication and negotiation skills.
• Ability to handle difficult conversations professionally.
• Knowledge of real estate processes, payment plans, and legal documentation is an advantage.
• Proficiency in MS Office and CRM systems.
• Customer-oriented with problem-solving abilities.
• Work closely with sales, legal, and operations teams to address client concerns and support smooth transactions.

Job Types: Full-time, Permanent

Pay: AED4,500.00 - AED5,000.00 per month