Collection Representative

Job Description

Collections Representative with Bonus Opportunity

We are seeking a motivated and detail-oriented Collection Representative to join our team. In this role, you will be responsible for contacting customers to collect delinquent accounts and provide excellent consumer interaction, according to the firm’s standards and government regulations. The ideal candidate will have excellent communication and negotiation skills, a strong sense of professionalism, and is motivated.

Entry-level positions for Law Firm in our Tempe office. Starting hourly pay is $18.00 an hour, with the ability to increase within 6 months to $20.00 an hour. Earn bonuses of up to $3,000 per month. Bonuses may significantly boost your total compensation by $25,500+ a year — adding up to an estimated $12/hour more across the year.

We reward your results. Our top performers consistently hit monthly bonus targets, significantly boosting their take-home pay. If you're driven, motivated, and love crushing goals, this is your opportunity to shine and get paid for it.

Essential Duties and Responsibilities include the following. Other duties may be assigned to meet changing business needs.

• Persuade consumers through telephone contact, to pay delinquent accounts while using professionalism and tact
• Communicate with the consumer according to established Firm policies and procedures as well as State and Federal legal requirements (i.e., FDCPA, etc.) and client guidelines
• Input detailed and accurate call summaries in the collection system for each call made
• Update the collection system with changes made
• Responsible for achieving collection benchmarks without sacrificing quality of service
• Responsible for meeting assigned production standards, including the amount of phone calls, inbound and outbound per month
• Work closely with management to resolve escalated issues as well as regularly update the Collection Supervisor/Manager, on the status of accounts in special situations
• Performs other incidental and related duties as required and assigned

Skills and Abilities:

• Persuasive and professional communication skills
• Detail-oriented with the ability to prioritize workload
• Work independently and have the ability to meet goals and deadlines
• Strong interpersonal aptitude with solid negotiating proficiency
• Intermediate computer skills
• Ability to meet attendance standards

Education/Training/Experience

• Education – High School diploma or GED
• Successful passing of background check and drug screening required before start date **No Credit Check**Do not test for Marijuana**
• Reading and writing in English
• Microsoft Word, and Excel
• Knowledge of Fair Debt Collection Practices Act (FDCPA) guidelines a plus
• Excellent interpersonal and communication skills
• Call center or collection experience a plus but not required. On-site paid training

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of the position. As the nature of business demands change so, too, may the essential functions of this position.

Job Type: Full-Time

Hourly: $18.00

Benefits:

• 401(k)
• AD&D insurance
• Dental insurance
• Health insurance
• Vision insurance
• Life insurance
• Paid sick time
• Paid vacation
• Paid Holidays
• Referral program
• Bonus

Physical setting:

• Call center
• Office

Schedule:

• 8:00 am -4:30 pm shift
• Monday - Friday

Supplemental pay types:

• Monthly bonus opportunity

Education:

• High school or equivalent (Required)

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• AD&D insurance
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person