Collection Representative I

Collections Representative I

(Member Solutions / Customer Service)
$18–$22 per hour
Full-Time | Lending Department | Credit Union

Chief Financial Credit Union is seeking a compassionate and solution-focused Collections Representative I to join our team.

This role focuses on early-stage member outreach and support, helping members who are just beginning to fall behind on payments. Our approach to collections is centered on member service, education, and problem-solving — working with members to find solutions and prevent further financial hardship.

If you enjoy helping people, having meaningful conversations, and making a real impact, this is a great opportunity to start or grow your career in financial services.

What You’ll Do

Contact members with accounts 11–29 days past due to assist with bringing loans current

Work with members to identify payment solutions and repayment options

Handle returned payments and checks, ensuring timely follow-up and resolution

Contact members experiencing first-payment defaults and help resolve issues early

Review accounts for loan maturity and payment accuracy

Maintain accurate records of all member interactions and account activity

Collaborate with internal departments to resolve account-related issues

Follow all credit union policies, procedures, and regulatory requirements

A Member-First Approach to Collections

At Chief Financial Credit Union, we take a service-driven approach to collections.

This role is not about high-pressure tactics — it’s about:

Helping members understand their options
Providing guidance during financial challenges
Building trust through respectful, professional communication
Creating positive outcomes for both the member and the Credit Union

What We’re Looking For

Strong customer service and communication skills

Ability to handle sensitive conversations with empathy and professionalism

Problem-solving mindset with attention to detail

Ability to manage multiple accounts and follow up consistently

Professional, reliable, and team-oriented attitude

Preferred Experience

Customer service, call center, or collections experience

Banking, credit union, or financial services experience

Experience handling payments, account issues, or difficult conversations

Great Opportunity for Customer Service Professionals

This role is a great fit for candidates with experience in:

Customer service or call center roles

Retail or hospitality environments

Cash handling or payment-related positions

Sales or customer-facing roles

Many successful Collections team members come from customer service backgrounds and build long-term careers in financial services.

Career Growth Opportunities

This position is an excellent entry point into our Collections team.

Opportunities to advance through our Collections career path with increasing responsibility and pay.

Team members may grow into roles such as:

Collections Representative II

Senior Collections Specialist

Collections Leadership roles

Compensation & Benefits

We offer a competitive compensation and benefits package, including:

$18–$22 per hour depending on experience

Medical (BCBSM PPO & HMO options) with employer contribution

Dental insurance with employer contribution

Vision coverage

401(k) with employer match

Generous Paid Time Off

Paid Federal Holidays

Professional development opportunities

Supportive, team-oriented work environment

Make a Meaningful Impact

At Chief Financial Credit Union, our Collections team plays a key role in helping members navigate financial challenges and regain stability.

If you’re looking for a role where you can help people, build valuable skills, and grow your career, apply today.

Keywords:
Collections Representative, Customer Service Representative, Call Center, Member Solutions, Financial Services, Account Resolution, Payment Plans, Banking, Credit Union