Collections Administrator

Who We Are:

Lumelight is an integrated workplace administration and compliance business. We serve the brokers and third-party administrators who support employers in the complex, crucial areas of benefits design, compliance and administration. We handle the complexities of benefits compliance and administration, empowering you to focus on what you do best.

As the thoughtful synthesis of carefully curated specialists, Lumelight was created to serve a highly fragmented market by simplifying benefits compliance, reducing exposure to risk and giving clients the freedom and confidence to focus on their core business and accelerate performance.

About the Role:

The Collections Supervisor plays a critical role in managing and optimizing the accounts receivable process to ensure timely collection of outstanding payments. This position is responsible for monitoring delinquent accounts, communicating effectively with clients to resolve payment issues, and maintaining accurate records of all transactions. The role requires collaboration with internal teams such as finance, business development and operations to reconcile accounts and support the general ledger. By efficiently managing aged receivables and posting payments accurately, the Collections Supervisor helps maintain healthy cash flow and supports the overall financial stability of the organization. This position demands a detail-oriented and proactive individual who can handle multiple accounts while providing excellent customer service.

Duties and Responsibilities:

• Monitor and manage delinquent accounts to ensure timely collection of outstanding balances.
• Assist with posting payments and remittances accurately to customer accounts and update the general ledger accordingly.
• Communicate with clients regarding overdue invoices, payment arrangements, and account discrepancies.
• Reconcile accounts receivable records and resolve any discrepancies in collaboration with the finance team.
• Prepare reports on aged receivables and collection activities to support management decision-making.

Minimum Qualifications:

• High school diploma or equivalent; Associate’s degree in Accounting, Finance, or related field preferred.
• Proven experience in accounts receivable, collections, or a similar financial administrative role.
• Strong knowledge of accounts receivable processes, delinquent account management, and general ledger principles.
• Proficiency in using accounting software and Microsoft Office applications, especially Excel.
• Excellent communication and organizational skills with a strong attention to detail.

Preferred Qualifications:

• Bachelor’s degree in Accounting, Finance, Business Administration, or related discipline.
• Experience with ERP systems, specifically NetSuite.
• Familiarity with regulatory compliance related to collections and financial reporting.
• Ability to analyze financial data and generate detailed reports.
• Customer service experience in a financial or collections environment.

Skills:

• Managing delinquent accounts and aged receivables are essential for daily monitoring and follow-up to reduce outstanding balances.
• Proficiency in posting payments and remittance ensures that customer accounts are updated accurately and the general ledger reflects true financial status.
• Effective communication skills are used to negotiate payment plans and resolve disputes with clients, fostering positive relationships.
• Analytical skills help in reconciling accounts and preparing detailed reports that inform management decisions.
• Preferred skills like ERP system knowledge and regulatory compliance understanding enhance efficiency and ensure adherence to best practices in collections administration.

Work Environment:

This position is a remote position within approved Lumelight states. This job operates in a professional office environment, whether in person or remotely. This role routinely uses standard office equipment such as computers, phones, and printers. E quipment will be provided to you.

Benefit Offerings:

• Medical, Dental and Vision Benefits
• Health Savings and Flexible Spending Account Options
• 401(k) with Automatic Company Contribution
• Employee Assistance Program
• Company-paid Life and Disability Insurance
• Paid Time Off

We are currently recruiting from the following states: Arizona (AZ), Florida (FL), Georgia (GA), Indiana (IN), Iowa (IA), Kentucky (KY), Louisiana (LA), Maryland (MD), Michigan (MI), Minnesota (MN), Missouri (MO), Montana (MT), Nebraska (NE), Nevada (NV), New Mexico (NM), North Carolina (NC), North Dakota (ND), Ohio (OH), Pennsylvania (PA), South Carolina (SC), South Dakota (SD), Tennessee (TN), Texas (TX), and Utah (UT).

Lumelight, LLC. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.