Collections Analyst

Job Description

This role is hybrid - 3 days onsite

Collections Analyst – Join a Dynamic Accounts Receivables Team!

Are you a proactive, detail-oriented professional with a knack for turning past due balances into successful resolutions? We are looking for a dedicated Collections Analyst to strengthen our Accounts Receivables team. In this pivotal role, you will help ensure our financial health by efficiently managing receivable balances, resolving customer disputes, and delivering exceptional service to our external clients. If you thrive in fast-paced environments and are passionate about driving results through strong communication and organizational skills, this opportunity is for you.

What You’ll Do:

• Reconcile and collect outstanding receivable balances from existing customers, ensuring timely resolution and accuracy.
• Review lease agreements or purchase orders to validate billing processes, identify adjustments, and complete necessary documentation.
• Engage with customers via phone to facilitate collections, escalating issues to supervisors when required.
• Support a high volume of accounts by following strategic collection procedures and maintaining consistent follow-up.
• Prepare and deliver precise reports on contract or invoice aging statuses, contributing to effective cash flow management.

Required Skills:

• 1-3 years of collections experience within an Accounts Receivables environment.
• Strong follow-up and organizational skills, capable of managing multiple tasks in a dynamic setting.
• Excellent written and verbal communication skills, with the ability to present ideas clearly and professionally.
• Ability to collaborate effectively across different teams and levels of the organization.
• Proficiency in Microsoft Office; experience with Oracle is preferred.

Nice to Have Skills:

• Familiarity with lease documents and billing adjustments.
• Prior exposure to high-volume collections processes.
• Additional experience in customer dispute resolution or related finance functions.

Preferred Education and Experience:

• Bachelor’s degree or equivalent preferred.
• Relevant experience in a similar role within the telecommunications, real estate, or related industries.

Other Requirements:

• Ability to work in a fast-paced environment, managing multiple priorities efficiently.
• Strong analytical skills for data reconciliation and reporting.
• A proactive attitude with a focus on customer service and results.