Collections Lead

A data and tech driven SBM revenue based financing company is committed to providing their clients with superior financial solutions and have built their reputation on innovation and dynamism is seeking an experienced, highly organized and detail-oriented Collections Lead to oversee and optimize our collections division. This is a leadership position focused on team coordination, process improvement, and operational excellence. While some hands-on collections work may be part of the role, the primary responsibility is to lead, guide, and manage the collections team to ensure nothing is overlooked and performance goals are met. The ideal candidate has strong collections experience — particularly in Merchant Cash Advance (MCA) and Revenue-Based Financing (RBF) — and a deep appreciation for accuracy, tracking, and data.

Responsibilities:

• Oversee daily operations of the collections team, ensuring tasks are properly prioritized and completed
• Act as the primary coordinator/quarterback for the collections function, assigning work and monitoring progress
• Ensure nothing gets dropped — strong attention to detail is a must
• Develop, document, and refine collections processes to improve team performance and outcomes
• Track key performance metrics and provide actionable insights to leadership
• Communicate regularly with internal stakeholders to align on goals, status updates, and escalations
• Serve as a subject matter resource for collections practices, especially within MCA/RBF environments
• Support training, mentoring, and performance evaluation within the team
• Maintain up-to-date knowledge of relevant regulations and compliance issues (regulatory experience a plus)
• Other duties as assigned

Qualifications:

• Proven experience in collections, especially in MCA, RBF, or similar financing products preferred
• Strong organizational skills and a methodical, detail-oriented approach
• Ability to manage, guide, and motivate a team with confidence and clarity
• Excellent communication skills — written and verbal
• Strong analytical aptitude for tracking data, performance metrics, and workflow efficiency
• Familiarity with collections regulations and compliance standards is a plus
• Comfortable operating within a fast-paced, growth-oriented environment

Hours: 10 am - 6 pm

Salary: 85K-105 + Benefits