Collections & Lien Specialist (Construction / Insurance Claims)

Job Title: Collections & Lien Specialist (Construction / Insurance Claims)
Company: WFM Restoration
Location: Las Vegas, NV

Job Overview

WFM Restoration is looking for a high-level Collections & Lien Specialist to manage and collect payments on completed jobs.

We are a water mitigation company that works directly with insurance companies. The work is already completed — your job is to drive payment, push stalled accounts, and ensure every file is collected and closed.

This is NOT a passive follow-up role. You are expected to take full ownership of accounts, follow up aggressively, and escalate when necessary to get results.

Speed and consistency are critical. Accounts should never sit without movement.

This role directly impacts company cash flow and requires full ownership of assigned accounts until payment is collected.

Responsibilities

• Follow up daily with insurance adjusters and homeowners
• Manage all accounts receivable and aging reports
• Push and resolve files that have no movement
• Take full ownership of assigned accounts until payment is received
• Escalate delayed or non-paying accounts through proper channels
• Negotiate and collect payments on outstanding balances
• Assist with or coordinate mechanics lien process when necessary
• Track:
• Pending approvals
• Pending supplements
• Pending payments
• Maintain detailed notes and updates in CRM
• Review accounts and prioritize overdue balances
• Work closely with estimators and office staff to move files forward

Requirements

• Experience in collections, accounts receivable, or payment recovery
• Strong follow-up and persistence
• Comfortable making calls daily and pushing for payment
• Comfortable handling difficult conversations
• Highly organized and able to manage multiple accounts

Preferred Experience

• Experience in construction, restoration, roofing, auto claims, or insurance-related collections
• Experience handling delayed or difficult payments
• Knowledge of mechanics liens or contract enforcement
• Experience with CRM or accounting systems

This Position Is NOT For You If

• You prefer email over phone calls
• You wait for people to respond instead of following up
• You are uncomfortable asking for payment
• You avoid difficult conversations

Compensation

• Base pay: $24–$30/hour (depending on experience)
• Performance bonuses based on collections and results

Top performers in this role can significantly increase their income based on how quickly and effectively they collect and close accounts.

About WFM Restoration

• Water, Fire, and Mold Mitigation
• 24/7 Emergency Service
• Work directly with insurance companies
• Fast-paced and growing company

How to Apply

Submit your resume and a short message explaining your experience with collections, follow-up, or accounts receivable.

To be considered, include your answers to the screening questions. Applications without answers will not be reviewed.

Pay: $24.00 - $30.00 per hour

Benefits:

• On-the-job training
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Referral program

People with a criminal record are encouraged to apply

Application Question(s):

• Have you worked with insurance claims or restoration-related billing? Describe your experience.
• Have you worked in construction, restoration, or a similar industry? If yes, explain your role.
• Have you ever had to locate a customer who was not responding? What steps did you take?
• Have you ever escalated an account to legal action (lien, collections agency, or attorney)? Explain your role in the process.
• What is the largest amount of money you personally helped collect in a single month, and how did you do it?
• How many times will you follow up before moving on?

Work Location: In person