Collections Specialist

The Collections Officer is responsible for managing and ensuring timely collection of payments from clients for property purchases, lease agreements, and related real estate transactions.

The role involves close coordination with the Sales, Finance, and Customer Service departments to maintain accurate payment records, follow up on outstanding balances, and ensure that all collections are aligned with company policies and legal requirements.

Key Responsibilities:

1. Payment Collection & Follow-Up

• Manage the end-to-end collections process for assigned clients and projects.
• Follow up with clients through calls, emails, and visits to ensure timely receipt of due payments.
• Issue reminders and payment notices as per the collection schedule and contractual terms.
• Coordinate with the legal department for cases requiring formal notices or escalation.

2. Customer Account Management

• Maintain accurate and up-to-date records of all customer payments and pending balances.
• Reconcile customer accounts and verify transaction accuracy in coordination with the finance team.
• Ensure all receipts, post-dated cheques (PDCs), and payment schedules are tracked and properly recorded.

3. Coordination with Internal Departments

• Collaborate with Sales, CRM, and Finance teams to address client concerns related to payment plans or project milestones.
• Provide timely collection updates and highlight potential risks to management.
• Support the Finance team in forecasting cash flow based on collection progress.

4. Reporting & Documentation

• Prepare weekly and monthly collection status reports.
• Maintain confidentiality and ensure compliance with company policy and data protection standards.
• Support audit requirements by maintaining proper documentation for all collection activities.

5. Customer Relationship & Dispute Resolution

• Handle customer inquiries and disputes professionally and efficiently.
• Negotiate and resolve payment issues in coordination with management while maintaining positive client relationships.
• Ensure communication is courteous, transparent, and aligned with company standards.

Qualifications & Experience:

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• 3–5 years of experience in collections or credit control , preferably within the real estate or property development sector in the UAE.
• Strong understanding of payment plans, real estate contracts, and RERA regulations .
• Excellent communication and negotiation skills (Arabic language is an advantage).
• Proficient in MS Office (Excel, Word, Outlook) and ERP systems (Oracle, SAP, or Zoho preferred) .
• High attention to detail and strong follow-up abilities.

Core Competencies:

• Strong customer service and negotiation skills
• Financial accuracy and integrity
• Time management and prioritization
• Team collaboration and reporting discipline
• Problem-solving and adaptability