Collections Specialist

Benefits:

Paid time off

Job description:

WE ARE HIRING! | Join the Resort Recovery Solutions Team

Are you driven to achieve excellence? Do you have a great attitude, strong work ethic, and love the idea of writing your own commission checks while building a long-term career? If so, Resort Recovery Solutions (RRS) wants YOU to join our growing team!

We provide full training, a competitive salary, and a supportive environment where motivated individuals can thrive.

As a Collections Representative, you will be responsible for communicating with debtors, explaining account details, and setting up payment arrangements. This role requires professionalism, empathy, and the ability to handle a high volume of calls while maintaining accuracy in documentation.

Job Duties

Make outbound and inbound phone calls to debtors
Explain account details and negotiate settlements, payoffs, and payment plans
Enter accurate notes and data from each call
Prepare collection letter templates and send correspondence
Leave voicemails and follow up consistently
Email debtors and send the required documentation
Process outgoing mail
Maintain professionalism and positive communication at all times
Other duties as assigned

Qualifications

High school diploma or equivalent (Preferred)
U.S. work authorization (Preferred)
Basic computer skills
Strong written and verbal communication skills
Positive, empathetic, and professional attitude
Ability to handle inbound and outbound calls
Organizational skills with a high level of integrity and accuracy
Strong customer service skills
Self-starter capable of working independently and as part of a team
Comfortable working in a call center environment
Knowledge of FDCPA (Fair Debt Collection Practices Act)
Bilingual (English/Spanish) a plus, but not required

If you’re ready to grow with a company that values talent, drive, and professionalism, Resort Recovery Solutions wants to hear from you!

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