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Collections Specialist
Performs a variety of accounting tasks related to collections.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Place collection calls to assigned customers with past due accounts
- Email follow ups to past due customers
- Handle customer account questions by reviewing billing and payment transactions, helping to research discrepancies and working with sales as needed to resolve customer issues
- Provide weekly feedback to leadership on problem accounts and cash projections
- Coordinate with outside sales to resolve customer collection issues
- Take incoming calls from customers and sales
- Contact customers with declined/returned payments
- All other duties as assigned.
REQUIRED SKILLS & ABILITIES
- Strong phone skills
- Strong attention to detail and organizational skills
- Excellent verbal and written communication skills
- Excellent customer service
- Negotiation skills
- Proficient in Microsoft Office and related software, advanced Excel skills
- Ability to operate office equipment
- Ability to work independently in a fast-paced environment
- Ability to manage multiple tasks and think strategically
Physical Demands: Mostly sitting with some standing and walking.
Work Environment: Office setting with controlled heating and cooling.
Required Education: High School Diploma or equivalent required. Two Years College – Accounting Courses preferred.
Required Experience: 3-5 years of experience in collections. Computer skills – Sage 500 (Mas500) and manufacturing company experience a plus.
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