Collections Specialist

Job Summary The Collections Specialist will own the end-to-end collections process for assigned customer accounts in KSA, ensuring timely recovery of outstanding receivables and maintaining healthy AR aging. This is a field-intensive, execution-driven role requiring regular in-person customer visits, strong follow-up discipline, and hands-on AR management.

Key Responsibilities

• Own the full collections cycle from invoice issuance to cash realization for assigned customer portfolios
• Conduct regular in-person visits to customer offices/sites across Riyadh and KSA for payment follow-ups
• Make persistent follow-ups via calls, emails, WhatsApp, and face-to-face meetings to ensure timely collections
• Negotiate payment plans and settlements where required, in coordination with Finance and Commercial teams
• Manage AR aging and ensure bucket-wise monitoring of outstanding receivables
• Handle payment allocation and reconciliation accurately against invoices and customer accounts
• Coordinate with Finance to resolve unapplied payments, short payments, and credit note adjustments
• Act as the primary point of contact for customer billing queries, invoice disputes, and payment-related issues
• Investigate and resolve discrepancies promptly by coordinating with Operations, Sales, and Finance teams
• Escalate overdue and high-risk accounts to management with clear action plans
• Prepare daily/weekly collections trackers, AR aging reports, and follow-up summaries for management review
• Maintain dashboards on collection performance, DSO trends, and overdue exposure using Excel
• Follow internal credit and collections policies and SOPs at all times
• Support month-end and quarter-end closing activities related to AR and collections
• Flag potential bad debts and recommend provisioning actions to Finance
• Maintain accurate and up-to-date records of all collection activities, commitments, and payment statuses

Key Requirements

• Bachelor's degree in Finance, Accounting, Business Administration, or related field
• 4–7 years of experience in collections, accounts receivable, or credit control — preferably in logistics, transportation, or B2B services in KSA
• End-to-end knowledge of the collections and AR process
• Strong follow-up discipline and negotiation ability
• Proficiency in MS Excel — pivot tables, VLOOKUP, aging analysis, MIS reporting (non-negotiable)
• Good understanding of payment allocation, reconciliation, and invoice management
• Comfortable with ERP/accounting systems (SAP, Oracle, Zoho, or similar)
• Must have a valid KSA driving license and own car — regular customer visits are a core part of this role
• Fluent in English; Arabic is a strong advantage
• Familiarity with KSA business culture and payment practices
• Self-driven, persistent, and comfortable working independently in the field

About TruKKer

TruKKer is one of the most successful and well-funded Logitech startups of the EMEA Region with 700+ employees and our presence in eleven countries of operation (KSA, UAE, India, Egypt, Bahrain, Jordan, Oman, Turkey, Poland, Kazakhstan & China) grown aggressively.

Since our inception in 2016, we have grown aggressively and have ~75,000 trucks inducted on our platform, catering to ~1,200+ enterprise clients seamlessly with an annual revenue of ~300+ million USD. With our business proposition, we bring smiles onto the faces of ~1,600 drivers daily.

We have made a long-lasting impact on the ecosystem in innovative and exciting work, workplace & workforce practices. Today, every employee at TruKKer is not only the brand ambassador of the company but is also the partner in the IPO journey.

We are awarded & showcased in various forums in EMEA Region and chosen by the Saudi Startup forum as a Unicorn Company. Our CEO’s hustle & contribution was captured on the cover page of Forbes magazine.

With our dedicated Human Capital initiatives, we have been awarded & acknowledge globally:

• We received the coveted ‘GREAT PLACE TO WORK CERTFICATION’ for four countries – KSA, UAE, OMAN & TURKEY.
• We also got ‘BEST WORKPLACES' Award for TruKKer Arabia’.
• DISPERZ one of the leading Training & Development platform awarded us as ‘Top Innovative L&D Strategy.’
• Economic Times, the second largest business newspaper & media platform awarded us for ‘Exceptional Employee Experience Award.’
• We won CULTIMATE’s – 'BEST EMPLOYER BRAND AWARD'

All these awards define TruKKer as a startup with ‘REAL HUSTLE’ and complement our ‘People Oriented Culture’ and commitment for ‘Workplace Excellence’.

Our Vision: To be the most reliable partner in the freight ecosystem powered by technology & sustainability.

Our Mission: To provide cost-efficient freight solutions by organizing and digitizing the fragmented ecosystem.

Our Values:

• Carry TruKKer’s Passion and Hunger in Heart.
• Always Keeping the customer first.
• Respect for accountability.
• Honor diversity and inclusion.
• Always being cost-effective.
• Hustle with honesty.

What we have for you on board.

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and fast-growing industry.
• Play a key role in shaping the success of the company in the Middle East region.
• Continuous learning and development opportunities. Gain direct mentorship from visionary C-suite leaders in our dynamic environment.
• Embark on our thrilling IPO journey, shaping the future of Logistics.
• Diverse and inclusive work environment.