Collections Specialist - Home Care - Boca Raton

About the Company:

At CareGivers of America (CGA), our referred in-home caregivers provide a range of services aimed at ensuring the comfort, safety and compassionate care of a family’s loved ones. Home care isn’t just tailored for aging seniors seeking care in the comfort of their homes; it’s also a valuable option for those recuperating from surgery, living with special needs, or managing chronic conditions. In-home caregivers can offer both short-term and long-term services, guaranteeing a family’s loved one’s comfort and well-being in the familiar surroundings of their own home, whether their needs call for support over a few months or several years.

Our administrative team plays a significant role in supporting our clients and caregivers. Compassionate Expertise is a team commitment with a dedication to delighting every client and to delivering services at the highest level of excellence possible. This position is critical to meeting our commitment to each client every day.

Job description:

Collections Specialist is responsible for managing Collections across multiple Registries and following up with any late, missed or disputed payments. Ensures any missing submissions or invoices are resent timely for payment. Directs all calls as needed and documents pertinent calls in the Client’s communication tab and updates reports appropriately. Performs Verifications of Benefits and assists with submitting Start of Care documents for Insurance Claims.

Qualifications:

Must be a college graduate. Must communicate well with Clients, Responsible Parties and Insurance Companies in person and by phone. Must have strong organizational, analytical, administrative, and interpersonal skills. Self-motivated, multi-tasking and detail oriented. Experience and knowledge of collections and bookkeeping procedures preferred and/or will train ideal candidate.

Duties:

1. Review/Collect outstanding AR utilizing multiple tools and reports.

2. Reach out to Client/POA/Responsible Payer to attempt to collect payment.

3. Reach out to appropriate Billing Manager to resubmit any missing or skipped Insurance Invoices.

4. Mail out Demand Letters as needed.

5. Handles any calls regarding Demand Letters, Payments or Issues about an Outstanding Invoice.

6. Enters Payment information into Instamed and charges appropriately.

7. Updates Matrix Payment Register once payment is completed.

8. Discuss any potential Payment Plan as approved by Collections Supervisor/CFO.

9. Monitor A/R Extract and DSO Report to prioritize calls.

10. Send Account to outside Collections Agency as needed.

11. Submit a Claim to the Estate if Client has passed and open private balance.

12. Receive faxes and calls from Insurance and Private clients who request documents, such as RSA, or insurance start of care documents.

13. Scan Start of Care paperwork into Matrix, if applicable.

14. Responsible for submitting all start of care documents to insurance and follow up with LTC:

- Plan of treatment, AOB, W-9 and other start of care documents.

15. Insurance VOB-Verification of Benefits, or re-verification of benefits, if needed.

16. Covers for Collections Supervisor when out.

17. Performs all other duties as assigned by Collections Supervisor and Billing Supervisor.

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person