Collections Specialist I

About Carisk Partners, Inc.

Carisk Partners, a Best Places to Work award winning organization, is a specialty risk transfer, care-coordination company servicing insurers, government entities, self-insured plan sponsors and other managed care organizations. Through its Pathways 2 Recovery care model, Carisk Partners aims to improve outcomes and reduce overall cost of quality care by applying best practices in a patient – centered approach to manage complex challenges for the group health, casualty and auto markets.

Role Overview

A Collections Specialist I is responsible for managing and collecting outstanding claims. Their primary goal is to ensure that all due payments are collected in a timely and efficient manner.

Role Responsibilities

• Claims Management: Reviewing and managing Medical and Dental claims to ensure accuracy and completeness.
• Collections: Contacting clients, employers, and other relevant parties to collect outstanding payments.
• Documentation: Maintaining detailed records of all communications and transactions related to claims, payments, and applicable information.
• Reporting: Preparing regular reports on the status of collections and outstanding claims.
• Client Education: Educating customers on the billing process and procedures to prevent delinquency recurring.
• Communication: Responding to incoming finance calls and email inquiries from clients and providers and communicating with outside customers regarding billing issues.
• Mail Handling: Opening and sorting incoming mail to ensure timely processing and distribution.
• Additional Duties: Performing all other duties and assignments as directed by management.

Role Qualifications

• Prior medical billing and/or collections experience in a healthcare setting is a plus
• High School Diploma or equivalent
• Intermediate level skills in Microsoft Office Applications
• Ability to troubleshoot and solve problems with minimal guidance
• Analytical ability with adept skills in research
• Exceptional communication skills, both written and verbal
• Able to multi-task, follow procedures and have active listening skills
• Able to work well individually and in a team environment
• Bilingual a plus

Culture and Benefits at Carisk:

• 10 Paid Company Holidays
• Paid Time Off
• Competitive Medical, Dental, and Vision Insurance
• Company Sponsored Life Insurance
• Supplemental Life Insurance, Short/Long Term Disability, Employee Assistance Program, Flexible Spending Account, and many other Ancillary Benefits
• 401(k) Retirement Plan with Company Match
• ClassPass Wellness Program
• Employee Discount Program
• Flexible and Hybrid Schedule Options*
• Internal Education Programs and Tuition Reimbursement Options
• Internal Advancement Opportunities
• Company-Wide Diversity and Holiday Celebrations
• Best Places to Work Award Recipient 5 years in a row!

• 
  Schedule options and work location vary between departments and management approval

Carisk Partners provides equal employment opportunities to all employees and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The pay range for this role is:
20 - 20 USD per hour(Tampa Office)
20 - 20 USD per hour(Jacksonville Office)
20 - 20 USD per hour(Remote (United States))