Collections/Phone Support Representative

We are looking for candidates to join our team who have integrity and a strong work ethic.

We are an established non-profit that provides outstanding health and pension benefits with amazing work/life balance.

Our benefits include medical, dental, prescription and vision coverage with NO PREMIUM for employee and low monthly cost to cover dependents. We offer generous paid time off including vacation, sick time and holidays. We also offer pension plans and a 401(k).

CONTACTS AND RELATIONSHIPS
This position interfaces with department management, department staff and other Plans’ staff. Phone contact with participants, participants’ representatives, producers, payroll services and Guild Employees.

ESSENTIAL FUNCTIONS

• Make follow-up calls on outstanding invoices with participants, producers and payroll services.
• Prepare and mail Final Demand letters.
• Prepare contribution reports and back-up documents for allocation on collection payments received.
• Prepare input forms for Data Processing.
• Retrieve various documents from Laserfiche.
• Responds to contributions-related phone inquiries from both participants and production companies/payroll services.
• Perform other duties as assigned.

SKILLS AND ABILITIES

• Effective verbal and written communication skills
• Strong analytical abilities
• Excellent organizational skills and attention to detail
• Ability to proofread for accuracy in grammar and typing
• Proficient in Microsoft Outlook, Word and Excel
• Ability to meet deadlines
• Ability to work independently with minimal supervision
• Ability to accept direction and developmental guidance from supervisor
• Ability to work effectively with individuals at all levels

EDUCATION AND EXPERIENCE

Some college with two years of customer service or collection experience preferred.

PHYSICAL REQUIREMENTS

Possess manual dexterity sufficient to operate standard office machines. Ability to sit or stand for extended periods of time. Position requires bending, reaching, walking, and lifting of up to 10 lbs.

This organization participates in E-Verify.

Pay: $22.12 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person